Customer Care Representative - Cumberland County, PA, United States - Commonwealth of PA

Commonwealth of PA
Commonwealth of PA
Verified Company
Cumberland County, PA, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

THE POSITION:


Do you thrive on providing excellent customer service? Join us as a Customer Service Representative (CSR) at Pennsylvania Department of Transportation's Driver and Vehicle Services Customer Care Center, where you will handle inquiries related to all aspects of the Bureau of Motor Vehicles (BMV), Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other PennDOT services with professionalism and accuracy, ensuring a positive image of the organization.

If you are passionate about assisting customers and have excellent communication skills, do not miss this opportunity


DESCRIPTION OF WORK:

Interested in learning more? Additional details regarding this position can be found in the position description.


Work Schedule and Additional Information:


  • Fulltime employment (40hour work week)
  • Work hours are 8:00 AM to 5:00 PM, Monday
  • Friday, with 60minute lunch.
  • Any alternate work schedule (AWS) is unavailable for this position.
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Salary:_ _**In some cases, the starting salary may be non-negotiable.


REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY:


QUALIFICATIONS

Minimum Experience and Training Requirements:


  • One year as a Clerical Assistant 2 (commonwealth title);
    or:
  • One year of moderately complex clerical experience;
    or:
  • An equivalent combination of experience and training.

Additional Requirements:


  • You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation.
  • You must be able to perform essential job functions.

Preferred Qualifications (not required):


  • Experience using a PC or laptop
  • Experience effectively communicating orally and in writing
  • Experience working in a call center
  • Experience with customer service
  • Bilingual

Legal Requirement:


How to Apply:


Veterans:


Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).


If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video


Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.


Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance

We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S.

holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good.

As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.


Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

  • Eligibility rules apply.
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