Director of Clinical Information Systems - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States.

We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs.

Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.

Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities:

Plan, design, analyze, evaluate and lead or colead projects implementation activities.
Proactively communicate status of activities, risks, and issues.
Respond to incidents tickets, user service requests, problem management, change management.
Proactively & timely use NYC H+H ServiceNow incident management system, to monitor, manage, review, track, update and/or assign incidents, change, problem requests, and resolved tickets assigned to the team.
Provide technical & professional guidance and assistance in the development and/or revision of documentation, dictionaries, dataflows diagrams, system architecture, disaster recovery procedures, test plans, technical instructions, release notes, enduser guides, training programs, and/or other materials.
Lead and configure and troubleshoot Clinical & Imaging Systems connectivity to medical devices (cameras, measurement devices, etc.) sending data & information to imaging systems in collaboration with Biomedical Engineering Staff supporting biomedical clinical devices.
Lead, participate, guide and/or support systems integrations & tightly integrated Epic system workflows, assists troubleshooting HL7 interface transactions to validate data workflow, and understandings integration design among multiplatform systems.
Implement best practices, standards, processes & workflows in clinical and imaging systems.
Coordinate with users, stakeholders, sponsors to assess departmental needs, to design, build and test solutions that improve clinical workflows and clinical care efficiencies.
Develop systems documentation, technical documentation, testplan, release notes, enduser guides, and training programs, and/or other materials as necessary.
Monitor status, identifies trends, and prepares reports on quality measures, performance metrics, or other department goals and objectives.
Identify, manage risks, & adhering to information security awareness, requirements, initiatives, & corporate policies.
Support adhoc projects and/or assignments required by the organization.
Lead and/or participate in infrastructure updates, upgrades, servicepatch installations, testing, changes, and releases to production.
Lead or participate in user groups, project teams, convening conference calls and meetings.
Use management & systems tools to create reports, graphs, pivot charts and other mechanisms to assist in decision making.
Communicate with users, clinical leadership, support teams, ESD, EOC, managers, directors and/or vendors.
Responsible for acting on enduser access requests or termination requests consistent with H+H access management policies and procedures.
Manage & maintain user management process and procedures consistent with H+H policies and procedures.
Participate on the team oncall/offhours support program to resolve issues offhours to maintain business continuity and special projects or golives as needed.
Performs other duties as assigned/required.

Minimum Qualifications:

A Baccalaureate Degree in Business Administration, Public Administration, Computer Science, Public Health, Hospital Administration, Social Sciences, Health Care or related field from an accredited college or university; and,
A Master's Degree in fields as stated in (1) with seven years experience as proved in (2); or,
A satisfactory equivalent combination of education, training and experience.

Department Preferences:

Certification(S)/NYS Licenses/Education: