Customer Service Representative/inside Sales - Sylmar, United States - Anthony International

Description

Our Story:

• Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony._
• DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (

NYSE:
DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. _

• DFR is built on creativity and customercentric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. _

Job Title:
Customer Assistance Group Coordinator / Inside Sales Representative


Location:
Sylmar, CA


What we are looking for:

We are looking for a highly motivated customer service professional to join our Customer Experience team. This role is based out of Anthony's, Sylmar office building. Typical weekly schedule will be Monday - Friday from 7:00 am to 3:30 pm. This team member will report directly into the Customer Experience Manager.


What you will be responsible for in this role:

• Prepare and support customer bid / quote packages.
• Determine customer product needs, product types, cost of product
• Initiate presale tasks as it relates to product knowledge, quoting, and order entry
• Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation. Follow through post shipment customer experiences diagnosing and repairing failures.
• Implement, sustain & maintain customer pricing and specifications in the customer database
• Support sales managers and commissioned representatives with quoting and processing order needs
• Create and maintain general work instruction and customer specification documents for accounts
• Liaise with internal Engineering, Product Management, Technical Support, Planning and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
• Ability to work in Customer third party Portals
• Assist with challenging client requests or issues and escalating where needed.
• Act as internal point of contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participates in customer visits to contribute to presentations, process clarification, etc.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare reports on account status
• Ability to read drawings and electrical specifications

• Mathematical skills

• Often have to calculate percentages, linear feet and custom net openings.

What are the basic qualifications?

• Must have High School Diploma.

What are the preferred qualifications?

• Prefer Bachelor's Degree in business related field or in lieu of education, 5 years' experience in account management or inside sales

To be a great fit for the role:

• First and foremost, proven customer service mindset
• Focus on details to enhance the customer service experience
• Values professional working relationships, internally and externally
• Good working knowledge of Microsoft Office programs (excel, outlook, word, teams)
• Previous experience with AS400 and other mainframe systems is a plus
• Excellent written and verbal communication skills, fluent in English
• Fluent in Spanish is a plus
• Comfortable working through multiple priorities
• Must be a team player and ability to work crossfunctionally
• 3 plus years in Manufacturing.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise.

Our values define Dover to all of our key audiences:
our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance.

Our unwavering commitment to maintaining our values defines who we are as a Compa