Account Management Iv - Oakland, United States - Kaiser Permanente
Description
Job Summary:
Responsible for retention, increased membership, and the sale of new products and services for existing accounts in assigned book of business to achieve membership, revenue and margin targets.
Essential Responsibilities:
- Leads the collaboration in the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.
- Identifies membership growth, retention and expansion opportunities through analysis of customers business objectives, their industries, and the dynamics of the health care market.
- Develops ongoing member enrollment strategies to achieve growth targets.
- Meets or exceeds assigned retention and growth targets for existing accounts in assigned Book of Business.
- Positions the organization competitively to ensure optimal membership growth and protect against losses.
- Identifies, capitalizes and closes on cross sell opportunities.
- Identifies and communicates early indicators of risks and opportunities within the region.
- Presents issues to executives in the form of a business case which assesses membership and financial impact along with other relevant factors.
- Develops 365 strategies and Open Enrollment engagement plans to achieve growth targets.
- Collaborates with stakeholders to develop and execute territory and account management sales plans and strategies.
- Leads and manages the account team in prioritizing and targeting accounts, developing specific account plans and directing daily activities to achieve account goals.
- Develops and executes strategy and account plans to ensure attainment of groupspecific goals and optimal positioning including administration functions, negotiations and customer presentations.
- Obtains, utilizes and accurately analyzes key competitive data for management in a timely manner that facilitates achieving desired account results.
- Identifies and analyzes current industry and competitor trends, and applies knowledge of marketplace to account planning processes.
- Identifies and coordinates marketing, management and technical resources to achieve existing account sales plan objectives.
- Provides analysis and makes recommendations to help facilitate senior leaderships involvement in strategic plans.
- Strengthens KPs competitive position in the marketplace.
- Develops strategic partnerships to continuously improve business relationships with customers to optimize growth potential.
- Collaborates with Sales Executives/Manager to maintain positive relationships with brokers and/or consultants.
- Builds and maintains broker/channel partnerships to increase business potential.
- Initiates and leads account specific strategy development with internal departments.
- Strategically consults with customer channels on all components of strategy/offering.
- Develops and executes account plans to ensure attainment of groupspecific goals.
- Proficiently leverages use of support staff including Associate Account Managers to optimize sales execution and time management.
- If Occupational Health (CA):
- Develops ongoing strategies and engagement plans to achieve growth targets.
- Presents issues to executives in the form of a business case, which assesses financial impact along with other relevant factors.
Minimum Qualifications:
- Minimum five (5) years of experience in sales, account management or health plan administration.
- Minimum three (3) years of experience in the health care industry.
- If Occupational Health (CA):
- Bachelors degree in marketing, finance, business administration OR four (4) years of experience in sales, account management or health plan administration.
- If Occupational Health: Bachelors degree in finance, business administration,risk management and insurance, nursing OR four (4) years of experience in business development, risk management, and/or insurance.
Additional Requirements:
- Experienced in meeting individual business objectives.
- Superior customer service skills with the ability to articulate and respond to highly complex issues.
- Advanced computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases.
- Excellent verbal and written communication skills.
- Excellent interpersonal, presentation, and persuasion skills.
- Effective account management skills.
- Expertise in handling difficult client issues related to health plan services, policies and
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