A Customer Care Representative is a person who assists and supports customers with their inquiries, concerns, and complaints regarding a product or service. They are responsible for providing excellent customer service and ensuring that customers are satisfied with their experience - Woods Hole, United States - FusionTech

FusionTech

Verified Company

Woods Hole, United States

3 days ago

Posted by:

Michael Johnson

beBee Recruiter

Description

At Woods Hole, we are a team of over 115,000 individuals with a startup mindset, driven by curiosity and courage. We work with some of the world's biggest brands, using our digital expertise to make a meaningful impact beyond just our bottom line. Our focus is on using technology and humanity to create transformation that benefits people. We are looking for thinkers and doers who are naturally curious and have a hunger for continuous learning and growth. People who are not afraid to take risks, seize opportunities, and push boundaries to turn our vision into reality. And as you help us create a better world, we will help you develop your own intellectual capabilities. Welcome to our relentless pursuit of improvement.

We are currently seeking applications for a Customer Care Representative with German, based remotely in Germany.

The Customer Care Representative is a crucial member of our global complaint handling team. Their main responsibility is to ensure that our client's quality system requirements are effectively established and maintained in accordance with applicable regulations. In this role, you will be responsible for determining if a customer inquiry meets the definition of a medical device complaint and contributing to the data surveillance and complaint evaluation activities involved in the triage process.

Responsibilities:

As a Customer Care Representative in the Global Triage process, you will be responsible for some or all of the following activities related to data