Volunteer Engagement Manager - Washington, United States - Year Up

Year Up
Year Up
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

OVERVIEW:


Reporting to the Associate Director of Volunteer Engagement, the Volunteer Engagement Manager (VEM) will be part of a centralized shared services team to support the strategic implementation and management of volunteer programming aligned to support Year Up's mission.

As this is a new role, this staff member will help build and implement a volunteer function that sits between our staff who implement volunteer programming across Year Up geographies and our external-facing teams working to manage relationships with large corporations to deliver standardization, playbooks, toolkits, data systems, and a positive experience for all parties.


The Volunteer Engagement Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.


KEY RESPONSIBILITIES:
Volunteer Program Management

  • Working closely with Associate Director of Volunteer Engagement, partner with Development (Devo), Corporate Engagement (CE), and site staff to deliver on strategic vision of how volunteer programming can continue to benefit and grow the Year Up brand and bolster Year Up's revenue goals while also ensuring that the programming we run works to support Year Up students' careers
  • Build relationships with internal parties to develop and regularly update catalog and calendar of upcoming volunteer events
  • Support the implementation of a rubric for prioritizing volunteers in order to ensure that our volunteer programming aligns with the team's strategic priorities
  • Meet regularly with staff leads from Devo and CE to ensure the established rubric is consistently meeting the determined strategic priorities
  • Support the creation, maintenance, and dissemination of standardized tools and processes that promote efficiency, control costs, and maximize ROI for all volunteer programs
  • Support external relationships by serving as extra layer of support for large, complex, crossgeography volunteer initiatives that require customer service and relationship management skills
  • Manage relationships with internal stakeholders to ensure service delivery and processes are aligned with business objectives
  • Serve internal client teams through strong collaboration and 'leadthroughinfluence' skills to ensure seamless and successful program delivery
  • Work with local sites to produce data that goes into expense reporting, postprogramming reconciliations, and key metric/ROI reports for volunteer programming
  • Other teamrelated needs as assigned
National Team Member

  • Serve as a coach/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings

QUALIFICATIONS:

  • 24 years of successful volunteer engagement and event management experience preferred
  • Track record of having successfully implemented programming in support of organizational goals and mission
  • Strategic thinking around effectively supporting donors and corporate partners
  • Strong attention to budget and data detail
  • Customer service skills with excellent followup and followthrough
  • Demonstrated ability to develop and follow a project management plan while coordinating with and managing multiple stakeholders and tasks and meeting deadlines
  • Demonstrated ability to organize and prioritize work, take initiative, resolve problems, use discretion and diplomacy
  • Experience with information systems and databases, and ability to ensure that all volunteer data is appropriately tracked and managed
  • Proficiency in Excel, Word and Salesforce
  • A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at one time
  • Demonstrated ability to build, develop, and foster relationships internally and externally
  • Willingness to travel as necessary
  • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

Salary Range:
$60,000 - $77,000

LI-Hybrid

COMPENSATION &


BENEFITS:

  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants
  • Vacation:
Earn three weeks paid vacation in first year of employment; four weeks after initial year

  • Professional Development:
Funds available to support staff in achieving career objectives ($2,500 per year)


This is an exempt role (paid on a salaried basis).

ORGANIZATION DESCRIPTION:


Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work.

Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an
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