Medical Information Scientist - New York, United States - Pfizer

Pfizer
Pfizer
Verified Company
New York, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Medical Information (MI) is a global customer-focused group that provides a scientific service for responding to unsolicited medical inquiries regarding Pfizer products.

Key expectations for this role include executing core MI science-related activities for a designated portfolio by leveraging expertise with MI science skills in ensuring the delivery of high quality medical and scientific information to health professionals, patients, and external organizations, as well as contributing to MI initiatives with Business Unit(s), Product/Therapy Area Team(s), and other platform functions in support of departmental and company objectives.

The scope of responsibilities will include Local, Regional (above country) and Global elements. Additionally, a Manager, Medical Information Scientist is expected to actively contribute to relatively complex projects/initiatives.


ROLE RESPONSIBILITIES

  • Core MI Scientific Services_
  • Leads medical to medical and medical to patient exchanges in response to unsolicited medical inquiries on Pfizer medicines and vaccines using expertise with MI science skills in defining the research question, researching the relevant topics, evaluating the evidence, and synthesizing it to deliver high quality medical and scientific information.
  • Manages escalated (high complexity) unsolicited medical inquiries from HCPs in real time as required, facilitating direct scientific peertopeer customer interactions via phone or preferred channel.
  • Authors and maintains accurate and fair balanced scientific content collections for designated portfolio in accordance with MI standards and prevailing regulations.
  • Ensures the availability, accuracy, and maintenance of medical content on digital MI, medical and other selfservice platforms.
  • May contribute to MI global product teams in the development of global MI scientific response documents
  • Contributes to launch preparedness in Medical Information for applicable products/major indications from a scientific content perspective. o
  • Works closely with Business Partners and Global MI content hubs in ensuring the development and/or localization of scientific content for Pfizer's digital ecosystem under the GLocal model. o
  • Collaborates with MI Customer Engagement team to enable launch excellence.
  • Support the development and delivery of product training and resources for the MI Customer Engagement contact center to ensure unsolicited medical questions are readily answered by the contact center.


  • Qualifications:_

  • Life science graduate preferred. PharmD, BS in Pharmacy, or MD/DO strongly preferred. Degrees from other medical disciplines also considered
  • Min 13 years of Medical Information experience preferred
  • Demonstrates effective relationship management and customer orientation


  • Purpose Blueprint Contributions_

  • Analyzes customer insights to shape the strategy and development of Pfizer MI scientific content & tools in support of product launches, market events and HCP & patient needs.
  • Provides insights to Medical & Commercial teams to inform Go-ToMarket plans.
  • Exhibits an understanding of the customer journey to MI and contributes to the content strategy in ensuring relevant content is created, maintained, and pushed to customers preferred MI channels (IVR, websites, contact center etc.) in a timely manner.
  • External & Internal Stakeholder Engagement_
  • Contributes to awareness of MI content and channels through partnerships centered around customer access with external and internal stakeholders.
  • Facilitates key scientific conventions/congresses participation in meeting preparation activities, management of MI booths during congresses and postcongress involvement with crossfunctional teams.


  • Accountability & Leadership_

  • Makes recommendations on medical topics to be addressed by MI content libraries for designated products, based on knowledge of product and customer needs.
  • Leads issue resolution related to the daytoday work, proposes recommendations, and drives implementation of required changes.
  • Actively participates on Regional and/or Global projects/initiatives that have an impact beyond the function and/or the country.
  • Maintains compliance with local, regional, and global Standard Operating Procedures, Work Instructions, training requirements and local laws and regulations. o
  • Provides an MI perspective on the development and revision of SOPs, Work Instructions, and local Job Aids as necessary.
  • Supports audit and inspection preparation and readiness activities as needed.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Flexibility to work some early morning or late evening hours to accommodate global/regional teleconferences/meetings. May require travel for regional or internal stakeholder meetings, or scientific congress support.


Work Location:
On-Premise

Relocation assistance may be available based on business needs and/or eligibility.
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