Automotive Service Advisor - Dover, United States - Bill Dube Ford Toyota

Bill Dube Ford Toyota

Verified Company

Dover, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers.

In this position, you'll be able to get out from behind the desk and play an active role in the service lane.

Bill Dube will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walkaround, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid instate driver's license and an acceptable, safe driving record

Why should I come work for Bill Dube?

You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

Bill Dube is an equal opportunity employer and a drug-free workplace.

What We Offer

Stateoftheart 24 bay shop recently built in 201
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays

Contact our Service Director
Mike Spencer

x.170

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._