Account Administrator - Chandler, United States - ADESA

ADESA
ADESA
Verified Company
Chandler, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US.

Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers.

Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you.

Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.

We're excited about the future As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles We are looking for great people who want to take this journey with us Get a sneak peek into life at ADESA


Role and Team

  • ADESA is looking for an Account Administrator to join our team Reporting to the designated manager, the Account Admin assists in obtaining required information and helps with the completion of necessary paperwork for sale of vehicles and assists with and performs various administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory, Fleet/Lease or Commercial Account in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible.

Responsibilities

Provide excellent customer service:


  • Make sure customers receive prompt, efficient and courteous attention.
  • Maintain a professional appearance, orderly work environment and friendly disposition.
  • Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
  • Respond in a timely manner to all customer inquiries relating to vehicles and titles.

Account Admin I - Specific Responsibilities

  • Verify that vehicle information is accurately recorded and numbered for the sale.
  • Schedule sale for accounts after completion of necessary presale reconditioning and required paperwork.
  • Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, presale and postsale reports and post reconditioning charges incurred.
  • Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
  • Enter condition reports into AMS.
  • Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
  • Call in orders for Windshield, Dent Demon and other outside vendors.
  • Verify the correct repair charges are submitted.
  • Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
  • Set the order of the sale and ensure accurate preparation of contracts.
  • Print stickers for sale per OHA guidelines.
  • Represent vehicles on the block or attend block with sales representative on sale day.
  • Communicate with customer for failed post sale inspections or arbitration.
  • Process paperwork and checks following the sale, provide necessary paperwork to customers.
  • For vehicle pickup's and disposition, schedule vehicles for pick up location.
  • Assist in scheduling vehicles online for review. Assist in preparation and processing of postsale information to managers and customers.
  • Assist in maintaining vehicle inventory for vehicle aging and firstin firstout process.
  • Maintain knowledge of DMV laws and regulations pertaining to titles.
  • Any other duties assigned by the General Manager or designated manager.

Qualifications

  • High School Diploma or GED preferred.
  • 1 to 2 years of office experience required.
  • Office experience in an auction shop or auction office preferred.
  • Effective customer relations, communication and interpersonal skills required.
  • Must have organizational skills, be detail oriented with the ability to multitask.
  • Ability to understand and adhere to Company policies in all areas.
  • Must be at least eighteen (18) years of age.
  • Must be qualified to operate a motor vehicle and possess a valid driver's license.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More


Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

  • The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent standing, watching, touching, listening, walking, talking
  • Potentia
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