Site IT Support - Oak Creek, United States - PPG

PPG
PPG
Verified Company
Oak Creek, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As the Site IT Support (SIS) Analyst II you are business, function, or process specialists and can be technology generalists or specialists.

Clearly express ideas, risks both verbally and written, in a positive manner to their supervisor and team members, and business stakeholders.

Effective in communicating status to the team. Demonstrates confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within welldefined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes


Key Responsibilities

  • Onsite Technology Support provides inperson assistance to employee end users including:
  • Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
  • Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
  • Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
  • Train users on use of new technology and software
  • Perform proactive monitoring of PPG's computer systems through appropriate tools.
  • Document, tracks, and monitors problems to ensure resolutions.
  • Participate in various IT projects working with internal and external teams.
  • Support a small Site(s) within country oversight of up to 200 IT end users, no direct reports

Qualifications (4-6 maximum bullet points in this section)

  • A 4year degree in Computer Science, Engineering, or related discipline.
  • Strong interaction skills specifically listening, providing guidance,
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
  • Ability to document operations procedures
  • Availability to work rotating shifts and holidays
  • A Fluency in English
- driving license (B)

Medical, Dental, 401K, paid vacation and holidays.


PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.

PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.

Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees.

Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.


About us:



PPG:

WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way

Every single day at

PPG:
We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.
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