Employee in customer support - Glenham, United States - Quantum Innovations

Quantum Innovations

Verified Company

Glenham, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

tangro is a leading software provider for inbound document management solutions based on SAP. We are a medium-sized, owner-managed company with a family atmosphere and flat hierarchies.

Our products optimize business processes:
With installations at internationally operating companies and hidden champions, our success speaks for itself. In parallel, we develop innovative, future-oriented B2B software solutions with cloud, AI technologies, and our own low-code development platform. Customer Support Specialist (m/f/d)

Your responsibilities:
You are the first point of contact for technical and application-specific support inquiries from our customers You independently process tickets in first and second-level support, classify them, and carry out error correction You prepare third-level inquiries for our development teams You define change requests in collaboration with our customers You coordinate and perform software updates on customer systems You conduct customer trainings You create and maintain knowledge content You maintain our ticket management system and contribute to its maintenance Your qualifications: You have excellent communication skills and ensure professional customer interaction You actively contribute to our positive team communication You have completed training in the IT field or have comparable professional experience, first experience in the SAP environment is an advantage You enjoy working independently as well as in a team and impress with an open, friendly demeanor You have a passion for telephone and written contact with our customers Service orientation, reliability, and a high quality standard are your strengths You are technically savvy and feel at home in the IT environment You are fluent in German and have good English skills Your benefits: Culture: open