Call Center Agent - Burlington, United States - Bath Busters
3 weeks ago
Description
THIS IS NOT A REMOTE POSITION
Bath Busters is New England's #1 bathroom remodeling company. We are looking for world-class people with high-energy and a great attitude.
Our call center is the most first point of contact for our customers. It's extremely important in the conversion from lead (prospect) to appointment to sale.
You will be working at the Burlington Mall location, opening and closing at agreed times. You will sit at the front desk and make outbound calls to leads, and accept inbound calls.
If a interested prospect walks into the showroom location you are staffed at, pause your status to speak to them and to try to book an appointment with them.
WE WANT TO TALK TO YOU IF YOU ARE:
- Ambitious, high-energy, & outgoing
- Determined, consistent
, and persistent - Coachable & Patient
- A good listener & Serviceoriented
- Reliable
- Proficient in conversational skills
PRIMARY JOB RESPONSIBILITIES:
- Speak with potential customers via inbound/outbound calls and set qualified appointments for inhome sales consultants. Build rapport and handle objections.
- Make sure that the calendars are booked up for the week.
- Engage with customers who have requested more info on our services, create urgency, and set appointments for inhome sales representative
- Engage with our CRM to track customer interactions and disposition
- Deliver the customer an exceptional first impression
Hours are negotiable.
Pay is $18 an hour, and weekly bonus based on performance.
Pay:
From $18.00 per hour
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Inperson
Experience:
- Customer service: 2 years (required)
- Call center: 1 year (preferred)
Work Location:
In person
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