Customer Service Representative - San Diego, United States - Excedeo IT Support Pros

Excedeo IT Support Pros

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Responsibilities:

Assist customers with product information and purchasing decisions
Process orders, returns, and exchanges efficiently
Resolve customer complaints in a professional manner
Upsell products and services to increase revenue
Maintain accurate customer records and update account information

Skills:

Strong sales and customer service skills
Ability to analyze customer needs and recommend appropriate solutions
Multilingual abilities are a plus (English and Spanish preferred)
Proficient in data entry with attention to detail
Excellent verbal and written communication skills
Familiarity with phone etiquette and handling high call volumes

Join our team today and be part of a dynamic work environment that values your contributions

Pay:
$ $35.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Onthejob training
Paid time off
Referral program
Vision insurance

Experience level:

2 years

Shift:

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Work setting:

Inperson
Office

Application Question(s):

Are you fully vaccinated against COVID19?
Do you have 40 minutes to take an online Analytical skills test?
Why are you looking to leave your current position, or why did you leave your last position?
Please reply with your salary requirements. You must respond with a salary requirement specific amount to be considered for this position.
Do you live within 15 minutes of Mission Valley (zip code 92108)?
When are you available to start?
How many years of experience do you have supporting users over the phone and how many years using a ticketing systems, like a CRM, to communicate with clients or users?

Ability to Relocate: