Operations Support Technician - Norfolk, United States - Hampton Roads Transit

Hampton Roads Transit

Verified Company

Norfolk, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary Range:
$36,551 - $45,689

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Monitors, maintains and identifies work standards that lead to improved operational performance.
Schedules and coordinates meetings and prepares documents for management, transportation and union staff meetings, records meeting
Maintains administrative, financial and light rail vehicle operator personnel files, including payroll.
Assists in the development and maintenance of procedures, forms and work measurements.
Adheres to established policies, objectives and time sensitive tasks and schedules.
Writes and/or edits information contained in manuals and forms used to clarify operational policies and
Organizes, authors, and presents oral and written reports used by department heads as the basis for day to day decision making.
Organizes and verifies the accuracy of payroll information via HASTUS on behalf of bargaining unit employees including any disciplinary action taken.
Tracks and monitors operator vacation, sick and personal leave hours.
Validate data and export biweekly file from HASTUS for PeopleSoft HCM interface.
Responds to employee's inquiries regarding their paychecks, leave balances, deductions, and other payroll related matters.
Responsible for use and reconciliation of company purchase card.
Coordinates and creates the justification and annual budget request.
Monitors and audits the department's monthly budget expenditures for accuracy of posting and adjustments.
Responsible for coordinating and creating monthly transportation department's KPI presentations.
Tracks and calculates over/under mileage and hours for agency National Transit Database reporting.
Responsible for light rail incident and accident reporting.
Responsible for assisting the Paratransit Services Contract Administrator with verifying accuracy of monthly billing statements.
Responsible for supporting nonTransportation Operations divisions (e.g. Security Department) with workorder processing such as ID Badge Issuance and Assignment, Parking Permit and Employee Vehicle Registrations.
Tracks, monitors and administers security incident report documents and related record keeping efforts.
Assist with travel and meeting planning both internally and externally; responsible for registration, booking hotels, obtaining perdiem, collecting all receipts in order to close out the travel request and prepares travel expense form and submit to finance department.
Assist with special projects.
Orders, tracks, monitors, maintains the Operations department's monthly supplies; reconciles and codes monthly invoices for submission to finance for payment; creates and submits monthly supplies summary to management for review; creates requisitions for bulk items that are over maximum limits.
Reconcile, code and track light rail uniform invoices and submission of invoices to Finance for payment processing.
Responsible for coordinating, organizing and set up of transportation's special events.
Attends department and agency meetings as required.
Employs sound research methods and techniques that support conclusions drawn from careful and thorough analysis.
Demonstrates a conscientious effort to improve operational efficiency by decreasing turnaround times, streamlining work processes, and working cooperatively and jointly with colleagues.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of HRT's EMS.
Responsible for handling all related job responsibilities in compliance with HRT's Environmental Policy, relevant EMS Standard Operating Procedures, and HRT's Emergency Management Plan.
Coordinates and manages records related HRT's Drug and Alcohol Policy.
All other duties as assigned.

Required Knowledge, Abilities and Skills essential to lob Functions:

Understands and carries out oral and written instructions.
Possesses the ability to think critically and conduct research with mínimal supervision.
Works cooperatively with other HRT employees, outside agencies and the public.
Possesses the ability to work in a fastpaced, unionized environment.
Demonstrates a willingness to perform other duties as required that support the department's overall goals and objectives in an ongoing effort to achieve operational excellence.
Demonstrates excellent customer service skills.
Possesses taskmanagement and work prioritization/triage skills.

Required Software Knowledge and Skills essential to Job Functions:

Software & Computer Skills:

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect one's self, fellow employees, and the public from injury or harm.

Promote safety awareness and follow safety procedures and policies. Take an