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    PT Access Services Billing Assistant - Chicago, United States - DePaul University

    DePaul University
    DePaul University Chicago, United States

    2 weeks ago

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    Description
    Job Description

    The Highlights:

    The Billing Assistant provides circulation services to students, faculty and other Library users. PT Access Services Billing Assistant manages all library circulation billing responsibilities including communications, the collection of all library circulation billing revenue, and library circulation billing records management. PT Access Services Billing Assistant works with the Head of Access Services and Circ Team to revise policy, procedures, and workflows related to fine and fee management. In consultation with the Head of Access Services and Access Services Desk Supervisor, PT Access Services Billing Assistant prepares and forwards a quarterly list of patrons with outstanding delinquencies for review for library account suspension and student account/registration/graduation holds.
    The Billing Assistant will work in a highly-supportive and collegial culture that encourages active participation in meaningful and valuable skills training and professional development. This includes workshops, committee memberships, and engagement in programs that support the Library's mission and its inclusion, diversity, equity, and accessibility goals, while building connections and partnerships across DePaul's wider academic and user community.

    What You'll Do:
    • Facilitate access to library materials
      Provides circulation desk services (directional assistance, general library material borrowing, print course reserves access, facilitate I-share and interlibrary loan request pick-up from the hold shelf, equipment and loanable technology lending, copy / print / scan station assistance, and general study room reservation assistance) to students, faculty and other library users.
    • Library Circulation Billing
      Manage library circulation billing (i.e. fines, fees, lost or damage material charges) for library materials (excluding loanable technology and equipment) including communicating policies and procedures, answering patron inquiries about library circulation billing charges assessed to their account, investigating claims regarding unreturned, missing, library materials, assessing material damage for returned items, sending overdue notices, fine notices, and bills for lost and damaged library materials, recording, collecting, and forwarding circulation billing payments received to the Library Administration Office and/or forwarding information to Technical Services and Collection Development regarding items to be withdrawn from the collection due to condition or lost status.
    • Billing Records Management
      Responsible for library circulation billing records management including maintaining records and statistics; generating ILS system reports on long overdue and/or lost items and any related fines and fees, and updating status of overdue, claims returned and lost books in ILS to be reflected in online library catalog. In consultation with the Head of Access Services and Circ Team revises policy, procedures, and workflows related to fine and fee management. In consultation with the Head of Access Service, prepare and forward a quarterly list of patrons with outstanding delinquencies for review for library account suspension and student account/registration/graduation holds.
    • Supervise and mentor student workers
      As a part of the night and weekend staff rotation, supervise evening and weekend Access Services operations and student staff. This includes assigning delegated Access Services functional area tasks for completion and arranging adequate front desk support.
    • Directly supervise student assistants during scheduled times at the Access Services Desk. Assign tasks to student employees daily. Be familiar with applicable policies and procedures for student employees at DePaul.
    • Manage library circulation billing (i.e. fines, fees, lost or damage material charges) for library materials (excluding loanable technology and equipment), comprising approximately $5,000 annually.
    What You'll Need:
    • Associate degree required. Bachelor's degree or Library Technical Assistant certification preferred.
    • Experience providing customer service in a fast-paced environment required. Previous library experience preferred.
    • Experience managing financial accounts preferred.
    • One year of experience supervising staff or supervising an area of operations is preferred.
    • Proficiency in basic computer skills (email, Microsoft Office Suite, Google Docs) required.
    • Experience with Alma or other integrated library systems preferred.
    • Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
    • This position is part-time, currently at 22.5 hours/week. Hours are set at the start of each academic quarter in line with the needs of the department. Evening and weekend hours will be required.
    • This position is based at the John T. Richardson Library in Lincoln park; occasional travel to the Loop campus may be required.
    • This position is fully on-site.
    Perks:
    • Working for a stable and well-known University that values diversity and inclusion.
    • Sick time
    • Part-Time Benefits
    For consideration, please include a resume and cover letter.

    Diversity and Inclusion Statement:
    Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

    Required Background Check:

    Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

    Mandated Reporting of Child Abuse & Neglect:

    Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

    Illinois Department of Children & Family Services (DCFS)
    Illinois Abused and Neglected Child Reporting Act

    DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
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