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    Access Program Analyst- Patient Service Center, Full time, Days - Chicago, United States - Northwestern Medicine

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    Full time
    Description
    The

    Access Program Analyst


    reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

    The Access Program Analyst, provides analytical and operations improvement support to the Manager of Access. This position facilitates data analysis, trends, supporting materials to lead improvement efforts in patient access to clinical services.

    The Business Analyst makes recommendations for improvement and participates in the implementation and ongoing monitoring of improvements pertaining to access strategies, improvements and goals.


    Responsibilities:
    Gather data using interviews, document analysis, surveys, site visits, business process description, workflow analysis, EDW reporting, Epic reporting, etc.
    Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation
    Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
    Participate in new patient access goal development and implementation
    Utilize data sources and analyze trends in provider and practice level access, volume and utilization data
    Coordinate with regional partners to implement optimization tactics that drive master template changes, optimize new patient appointment availability and allow ease of scheduling
    Collaborate with Epic IT team to monitor and evaluate questionnaire and template change requests
    Establish ongoing meetings/touchpoints with Practice leadership to review access performance trends and identify opportunities.
    Serve as a resource to practice leadership and access division leadership for access data analytics and performance improvement.
    Utilize enterprise-wide requirements systems (EPIC, EDW, etc).
    Successfully manage and engage in multiple initiatives simultaneously.
    Work independently with users to define concepts and under direction of managers.
    Drive and challenge processes and operations assumptions of how they will successfully execute their plans.
    Serve as the conduit between IT, departmental leadership, and Access staff.
    Ability to create, monitor, and analyze data for forecasting projections, trend analysis, and decision-making purposes.
    Perform other duties as assigned by OC, Manager, and Director.
    Qualifications

    Required:
    Bachelor's degree
    Strong analytical and project management skills

    Preferred:
    Master's degree
    Exceptional interpersonal skills
    Demonstrated customer service skills
    Excellent verbal and written communication skills
    Equal Opportunity

    Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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