- Providing first level contact and resolutions to customer issues.
- Properly escalating unresolved queries to the next level of support.
- Tracking, routing, and redirecting problems to correct resources.
- Walking customers through a problem-solving process.
- Following up with customers, providing feedback and seeing problems through to resolution.
- Utilizing excellent customer service skills and exceeding customers' expectations.
- Ensuring proper recording, documentation, and closure.
- Recommending procedure modifications or improvements.
- Preserving and growing your knowledge of help desk procedures, products, and services.
- Participation in after-hours and weekend support.
- 2 year of proven working experience in providing Help Desk support or in a similar role.
- Proficiency in English.
- Knowledge of Windows and Apple operating systems.
- Working knowledge of help desk software, databases, and network issues.
- Strong client-facing communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service-oriented mindset.
- Demonstrates strong attention to detail.
- Associates degree in information technology, Computer Science, or equivalent work experience.
- Familiarity with ticketing systems and remote support tools.
- Basic knowledge of ITIL practices is a plus.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous.
-
Front Desk Office Specialist
1 week ago
Jervey Eye Group Greenville, United States**Essential Functions** · - Communicates effectively with patients to achieve understanding of their needs, and the ability to take actions consistent with meeting these needs. · - Maintains an appointment schedule according to established protocols in a computerized environment. ...
-
Patient Service Specialist
2 weeks ago
Select Physical Therapy Greenville, United States Per DiemOverview · When patients enter our center in Greenville, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is ...
-
Service Desk Agent I
1 week ago
Epsilon Greenville, United StatesService Desk Agent I · Who is Epsilon: · Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known ...
-
Logistics Part Specialist
6 days ago
SWJ TECHNOLOGY Greenville, United StatesPURPOSE: · Works with the logistics department to resolve daily issues. In addition, the LPS works in conjunction with other process partners to be a liaison between suppliers and various Plant departments. · RESPONSIBILITIES: · •Ensures robust collaboration for all Non-confor ...
-
Repair Parts Specialist
1 week ago
Vivacity Tech Greenville, United StatesThe Repairs Parts Specialist assists in maintaining the Repair Parts Inventory stock levels, fulfillment of orders, · and will contribute to a healthy inventory strategy and positive work environment. This role would be great for anyone that has parts and inventory experience, r ...
-
Permit Review Specialist
1 week ago
Ripple Fiber Greenville, United StatesJob Description · Job DescriptionSalary: $50,000-$60,000 BOE · Permit Review Specialist | Ripple Fiber · We are looking for a Permit Review Specialist to join our growing team in Greenville, SC. · About Ripple Fiber · Our mission is to provide access to the best internet for life ...
-
Repair Parts Specialist
1 week ago
Vivacity Tech Greenville, United StatesJob Description · Job DescriptionThe Repairs Parts Specialist assists in maintaining the Repair Parts Inventory stock levels, fulfillment of orders, · and will contribute to a healthy inventory strategy and positive work environment. This role would be great for anyone that has p ...
-
Information Security Specialist
1 week ago
Vivacity Tech Greenville, United StatesThe Information Security Specialist is responsible for protecting the company's information assets by implementing and maintaining security measures. This role involves identifying vulnerabilities, developing security protocols, and ensuring compliance with industry standards and ...
-
Customer Service Representative
2 days ago
FYZICAL Therapy and Balance Centers Greenville, United StatesJob Description · Job DescriptionClient Care Specialist / Healthcare Scheduler & Front Desk Manager · If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Repre ...
-
VP SBA Special Assets
2 weeks ago
First Bank of the Lake Greenville, United StatesJob Summary: · We are seeking a skilled and experienced SBA Loan Workout Specialist to join our team. The ideal candidate will have a strong understanding of SBA loan programs and regulations, as well as experience in loan workouts, restructuring, and asset recovery. The primary ...
-
Automotive Customer Service Specialist
2 days ago
Grease Monkey #41 Greenville, United StatesJob Description · Job DescriptionCompany Overview · Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations la ...
-
People and Development Manager
2 days ago
PAI Holdings LLC Greenville, United StatesJob Description · Job DescriptionJob Summary: · We are seeking a strategic and visionary leader to fill the role of HR People and Development Manager to play a key role in aligning our HR initiatives and functions with business objectives and business needs across the company, fo ...
-
Patient Service Specialist
2 weeks ago
Select Physical Therapy Greenville, United StatesOverview: · When patients enter our center in Greenville, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is yo ...
-
CALL Program Coordinator
3 weeks ago
Arizona State University Art Museum Greenville, United StatesTo see all 132 job opportunities click on "Search" · Search job opportunities that match your interests · Search job opportunities that match your interests · search by title, campus, job category, keywords · The Center on Reinventing Public Education (CRPE) is a nonpartisan re ...
-
Wealth Operations Specialist
3 weeks ago
TD Bank Greenville, United StatesJob Description · Work Location: · Mount Laurel, New JerseyHours: · 40Pay Details: · $47,320 - $62,400 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that ...
-
Student Services Specialist – Journey
4 weeks ago
East Carolina University Greenville, United States· Position Details · Position Information · Job Title · Student Services Specialist – Journey · Position Number · 921343 · Vacancy Open to · All Candidates · Time-Limited · No · Department Homepage · Advertising Department · STUDENT INVOLVEMENT & LEADERSHIP · Division · Studen ...
-
Loan Specialist
1 week ago
Credit Central, LLC Greenville, United States**JOB SUMMARY** · The Loan Specialist is responsible for outside sales, credit and collections, growing the business, loan sales and documentation, task management, customer service, cashier-related activities, and meeting Operational Standards. · **ESSENTIAL JOB FUNCTIONS/DUTIES ...
-
Production Supervisor
6 days ago
Vertisystem Greer, United StatesDESCRIPTION: · Job Title: Quality Specialist Band (QSB) 4902 · Rate 30 to 39 $ per hour · Location: Greer, SC 29651 · Duration: Long term contract+ (Possibilities of extension) · B SHIFT POSITION. 100% onsite at the plant, no WFH available. No travel. B SHIFT POSITION HOURS 7PM-7 ...
-
Quality Specialist Band
1 week ago
Datasoft Technologies, Inc. Greer, United StatesQuality Specialist Band · (B-Shift: Approx 8pm to 7am) · Onsite · About the Job · Duration: Long-term renewable contract · Location: Greer, SC · Pay rate: Hourly · Job ID: 4902 · This is a Full Time W2 position, no subcontracting or C2C. · Overview: · Serves as front desk liais ...
-
Quality Specialist Engineer
1 week ago
HKA Enterprises Greer, United States****NO CORP TO CORP OR 3RD PARTY RECRUITER SUBMITTALS**** · Client Title: Quality Specialist Band · PAY: Per Hour DOE · 1st Shift: 40 hours per week · Shift: B SHIFT POSITION HOURS 7PM-7AM, 4x10 hour shifts rotating with the team, for example TWRF for 3 weeks, SMRF 1 week. Your s ...
Help Desk Specialist - Greenville, United States - Vision
Description
Who We AreAt Amsive, our people are our first priority. We're a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.
We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.
Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.
This is an ONSITE role working at our at 1224 Poinsett Hwy, Greenville, SC location NOT Remote
**We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
What we are looking for:
The Help Desk Specialist will be responsible for providing technical support to clients experiencing computer hardware and software issues. They will respond to queries, isolate problems, troubleshoot issues, and implement solutions. The ideal candidate will have a proven track record of providing excellent customer service and technical support. The Help Desk Specialist will play a crucial role in maintaining high levels of customer satisfaction and contributing to the overall efficiency of the organization.
Responsibilities:
Work Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations.
Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers.
Position Type: This is a full-time position. The hours are generally 8:30am - 5:30pm Monday through Friday.
Travel: As needed to support Enterprise infrastructure.
Required Education: AS/BA/BS in Information Technology, Computer Science, or a related discipline, CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.
Preferred Education and Experience: Three years of professional experience in an occupational field related to the work assigned to the position, to include professional experience as a dedicated Network Administrator, in a managed service or a medium to large professional environment.
Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
#ams123