Supervisor Patient Services Center - Stockton, United States - Community Medical Centers Inc

Community Medical Centers Inc

Verified Company

Stockton, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The Supervisor Patient Services Center ensures a smooth workflow for the Patient Services Representatives I & II staff, meets quality measures and productivity goals, and supports staff development by demonstrating compassion, generosity, Integrity, and teamwork.

The Supervisor Patient Services Center ensures that regularly best CMC practices are followed which includes but is not limited to appointment scheduling, messaging to providers and other staff, quality measures with great customer services.

The Supervisor Patient Services Center oversees staff performance and addresses in coordination with the Manager

Patient Services Center staff behavior matters.

SPECIFIC DUTIES:

Supervise assigned Patient Services Representatives and Team Leader/s.
Assist with staff recruitment, orientation, training, coaching, and skills development.
Complete and submit Request to Fill Forms to Human Resources to recruit
Patient Services Representatives and Team Leaders as needed.
Complete performance evaluations for Patient Services Representatives and Team Leaders by obtaining appropriate feedback from Team Leads and Patient Services Center Manager.
When needed process individual staff learning conversations to coach and discipline staff.
Work collaboratively with Patient Services Center Manager and Human Resources to provide appropriate and timely followup on staff issues.
Ensure appropriate daily staffing and coordinate changes in staff schedules.
Review and approve or deny Extended Illness Bank and Personal Time Off requests for signed staff members.
Review and adjust timecards and ensure that timecards are finalized and approved on a timely basis for assigned staff members.
Collaborate with Patient Services Center Manager to develop a culture of collaborative

- team work, problem solving, positive communications, engagement, and flexibility. Act as liaison and foster positive working relationships between various teams and all staff.

Assist and lead as needed staff meetings.
Model, inspire, and hold staff accountable to meet Community Medical Centers, Inc. initiatives.
Performs Patient Services Representative Duties I& II according to department needs.
Use a tone of voice that is warm, welcoming, respectful, caring to develop trusting relationships with all employees and external customers.
Embrace the Patient Centered Medical Home model and the role of assigned staff in team based care.
Embraces Health Center Access Models including Provider Empanelment
Participate and collaborate as a member of the department and inter

- department and Site Management Teams, including organizational planning, efficient patient flow, and planning for patient care.

Supports Population Health & other outbound department functions
Supports the development of analysis and data reporting statistics, & monitors key departmental metrics
Participate in various meetings as assigned.
Assist staff to resolve patient complaints.
Review office supplies inventory and complete office supplies order forms to purchase supplies.
Act as a resource for Patient Service Representatives & and Team Leaders to advise regarding applicable practices, policies, and procedures.
Work with Patient Service Center Representatives &Team Leaders to ensure that clinic procedures are completed appropriately to ensure compliance.
Ensure Patient Services Representatives &Team Leaders comply with safety measures at all times.
Assist to establish and manage Patient Service Representatives and Leads trainings and annual skills assessments.
Encourage support of leadership for training and reinforce standards and importance post training.
Maintain professionalism and confidentiality in reception and patient care areas.
Oversee compliance of employment compliance items that include; safety training, annual PPD testing and physical.
Communicate with appropriate team members regarding progressive improvement and guidance for assigned staff, and opportunities to advance staff skills and roles through the development, implementation, standardization, and spread of workflows, and best practices.
Proactively and systematically approach problems from the mindset of standardizing work across the clinic and across the organization while being mindful of impacts others and to the entire system by holding staff accountable for work performance.
Lead, develop, and participate in continuous improvement and initiatives,including monitoring and using clinical data, monthly reports, and mandatory reporting data to improve staff clinical processes and quality of care.
Perform other duties as assigned.

MINIMUM REQUIREMENTS:

High School Diploma or GED, with 4 years of experience, AA degree, or 60 college units with 2 years of experience
A minimum of 2 years of experience in an ambulatory healthcare or related setting. A minimum of 2 years of experience as a supervisor or Team Leader.
Excellent customer service skills,