Guest Services Officer - Branchville, United States - SilverLinx

SilverLinx

Verified Company

Branchville, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

The Guest Services Officer at Branchville must possess a friendly, passionate, and committed attitude. They should actively listen and provide assistance to resolve any guest issues or concerns. A strong focus on guest satisfaction is required, as well as being a people person with a great sense of humor. The ideal candidate will have outstanding hospitality skills, excellent customer service, strong communication abilities, and effective decision-making skills.

QUALIFICATIONS

The following are the minimum requirements for this position:

Hiring Requirements:

At least one year of experience in a customer service role within the hotel industry or a related field.
At least one year of experience handling cash, with a good understanding of US currency and exchange rates.
Proven customer service skills, with the ability to interact appropriately with guests in a considerate, professional, and positive manner.
Excellent communication skills, with the ability to tactfully communicate with guests, department heads, and shipboard employees to resolve issues and negotiate solutions.
Proficiency in operating basic office equipment, such as telephones, computers, and copy machines.
High school diploma or equivalent preferred.
Willingness to work onboard for 5-6 months.

Language Requirements: