Consumer Services Assistant - Houston, United States - The Harris Center for Mental Health and IDD

The Harris Center for Mental Health and IDD

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Consumer Services Assistant to join our IDD team. Under the direction of the program director and team leader, this position is responsible for producing, reviewing, entering data, and maintaining various program information. This position also performs tracking activities and duties related to the organization of data, data entry, and other office support activities. Resolves consumer issues by phone, forward calls to appropriate staff as required, notify staff of issues, and contact the family and/or staff persons regarding identified errors as appropriate.

Your role in Action:

Maintains records, receives and prepares verification of documents.
Codes and files documents in the unit's file system.
Responds to routine office support work such as keyboarding, filing, photocopying or

- transmitting information by fax.

Provides receptionist services.
Prepares reports and other assigned tasks as indicated by the unit supervisor.
Demonstrates sensitivity to the cultural diversity of consumers, family members, visitors and fellow employees.
Attendance and punctuality is satisfactory.
Performs other duties as assigned.

What qualifications you will need:

Education:

High School Diploma or GED

Experience:

Two (2) years general office experience or Associate degree with at least one (1) year of general office experience.

Other Key Qualifications:

Must maintain a valid Texas Driver's License and be insurable under Agency policy. Cellular telephone, laptop, are provided and must be properly maintained.

Knowledge, Skills & Abilities:

Must be able to demonstrate advanced computer skills including data entry, word processing and spreadsheets.
Must have the ability to handle multiple tasks simultaneously and prioritize work.
Must have the ability to work independently.
Must demonstrate the use of independent judgment or functioning in prior positions.

What we have to offer:

The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development.

Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis. These include mobile phone service, fitness centers and other wellness amenities.

What else you should know:

This posting is associated with position #1935 and #8963.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally.

Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being.

Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team.

As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas.

As the largest behavioral and developmental disability care center in Texas, The Harris Center provided care to over 96,000 people in fiscal year 2023

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County.

In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.