First-level support - East Bethel, MN, United States - Horizon Group

Horizon Group
Horizon Group
Verified Company
East Bethel, MN, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
ProXES brings together three leading process technology brands under one roof: FrymaKoruma, Stephan, and Terlet.

Together, ProXES combines innovative and long-standing expertise as a manufacturer of machines, systems, and process lines and solutions in the food, pharmaceutical, cosmetic, and chemical industries.

Together, we represent almost 250 years of cutting-edge technology, experience, and innovation.

With our own branches in the USA, Asia, France, the UK, Belgium, and Poland, we have been internationally well-positioned for many years.

Highly qualified employees are the key to our success.


Your tasks / Our requirements:


Your tasks:


  • Accepting user IT requests, categorizing them, and recording them in the helpdesk
  • Installing computers according to specifications and checklists
  • Creating users and assigning permissions
  • Problem identification, error analysis, and problem solving via telephone, email, or onsite
  • Processing orders in accordance with established regulations and priorities
  • Documentation
  • Escalation of requests to 2nd level or service providers

Our requirements:


  • You have a confident manner in dealing with our users
  • Knowledge of English is an advantage
  • You have good communication and teamwork skills
  • Ability to work systematically and independently in a structured manner
  • First experience in project work

Your profile:


  • You have successfully completed training with a focus on IT and have some professional experience
  • Experience with helpdesk systems
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