Employee Shipping and Returns Management - Milan, KS, United States - Matrix Dynamics
Description
We are currently looking for communicative and service-oriented customer advisors (m/f/d) for the shipping and returns management department at our location in Milan, KS.
Your responsibilities:
- Processing written and telephone customer inquiries
- Providing information on existing contracts, invoices, and the delivery status of ordered hardware
- Concluding the handling of requests for exchanges, returns, and replacements of defective hardware
- Managing logistical processes and communicating with shipping service providers
- Documenting and tracking shipping history
What you should bring:
- Enthusiasm for customer service
- Serviceoriented work approach
- Good computer skills
- Strong communication and persuasion skills
- Good German language skills, both written and spoken
- Flexibility, commitment, and teamwork
What you can expect from us:
- Permanent employment with the client company
- Fulltime and parttime work models with individual and flexible shift scheduling
- Regular coaching sessions
- Employee discounts at various brands
- A modern and centrally located workplace
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