Customer Service Representative - Montgomeryville, United States - Schwarz Partners LP

Schwarz Partners LP
Schwarz Partners LP
Verified Company
Montgomeryville, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Royal Group, a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Montgomeryville, PA facility.

As a Customer Service Representative you are responsible for taking and processing customer orders and addressing all customer inquiries and complaints

The Royal Group's mission is to provide value-added solutions to the most demanding customers.


ESSENTIALJOB FUNCTIONS FOR THIS POSITION:


  • Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
  • Build cost estimates involving routing, manufacturing, and pricing information
  • Receive and respond promptly to customer complaints and questions and followup with appropriate internal personnel as required to improve customer service.
  • Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel.
  • Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
  • Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
  • Assist sales personnel as appropriate and assist in generating supplemental sales.
  • Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and restocking needs per customer.
  • Ability to effectively multitask, prioritize work effectively and work in a fastpaced environment with competing priorities and a demanding customer base.
  • Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management

REQUIRED EDUCATION / EXPERIENCE:


  • Minimum of 2 years previous customer service experience. Packaging industry or manufacturing a plus
  • High school diploma or GED.

PREFERRED EDUCATION / EXPERIENCE:


  • Previous background in corrugated, paper, or similar manufacturing environments.

REQUIRED SKILLS & ABILITIES:


  • Proficient skills in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Experience working with databases such as Amtech
  • Proficient Data Entry skills
  • Strong organizational and analytical skills
  • Basic math skills
  • Detailed oriented.
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