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    Community Outreach Specialist - Baton Rouge, United States - Upward Health

    Upward Health
    Upward Health Baton Rouge, United States

    2 weeks ago

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    Healthcare
    Description

    Upward Health is a dynamic medical group that provides comprehensive care around-the-clock in the comfort of patients' homes. Our diverse team, comprised of healthcare professionals, technology experts, and support staff, is dedicated to enhancing the well-being of our patients. With a focus on addressing physical, behavioral, and social health needs, we strive to deliver personalized care to each individual. The exceptional satisfaction rate of 98% among our patients speaks volumes about the quality of service we offer.

    WHY WE NEED YOU:

    We are looking for an Outreach Specialist (OS) to join our team at Upward Health. As the initial point of contact for our patients, the OS plays a crucial role in representing our company and communicating our services effectively. This role revolves around educating patients about our offerings and guiding them through the process of accessing our healthcare solutions. By assisting patients in taking the first step towards improving their health, the OS makes a significant impact.

    The OS is responsible for managing a caseload and employing various strategies, including phone calls and field visits, to engage with potential patients. Reporting to the Outreach Manager, the OS must demonstrate confidence in phone communication and adaptability in utilizing different outreach methods to connect with individuals effectively.

    If you are a sociable individual who thrives on interpersonal interactions and has a background in sales or customer service, this role may be perfect for you. Being a part of our fast-paced environment, you will enjoy the challenge of setting and achieving goals while maintaining a flexible and dynamic work routine. We are excited to welcome you to our team!

    YOUR RESPONSIBILITIES WILL INCLUDE:

    • Engaging with patients via phone calls, in-person meetings, and mailings
    • Discussing the benefits of Upward Health's services in promoting health improvement
    • Enrolling patients in our program and gathering essential patient data during enrollment
    • Managing a caseload effectively and ensuring optimal patient engagement through suitable communication strategies
    • Interacting with enrolled patients as needed to sustain engagement and provide additional community-based support
    • Participating in weekly team meetings for continuous learning and development
    • Maintaining accurate and timely documentation in the company's software system

    SKILLS & QUALIFICATIONS NEEDED:

    • Effective verbal communication abilities
    • Strong persuasion skills
    • Flexibility and adaptability
    • Commitment and perseverance
    • High energy levels and enthusiasm
    • Attention to detail and ability to multitask
    • Capability to work both independently and collaboratively
    • Proficiency in computer skills

    REQUIREMENTS:

    • Establishing trust and building relationships with patients quickly
    • Clearly articulating the value of Upward Health's services
    • Active listening skills and genuine empathy towards others
    • Adaptability and quick thinking in responses
    • Organizational and self-motivational skills
    • Independence in working towards set goals
    • Enjoyment in collaborating within a team environment
    • Familiarity with local community resources
    • Professionalism and maintenance of clear boundaries
    • Cultural competence and ability to work with diverse groups
    • Proficiency in computer usage for documentation and communication
    • Reliable transportation for essential outreach activities
    • Fluency in English, Spanish proficiency is a bonus
    • Availability for flexible work hours, including occasional evenings and weekends
    • Minimum 3 years of experience in sales, healthcare, or outreach

    At Upward Health, we champion diversity and inclusivity within our workforce. Our commitment is to attract, retain, and maximize the potential of a varied and welcoming team. Join us in making a positive impact on the lives of our patients.

    Please note that this job description provides a broad overview of responsibilities and does not encompass all aspects of the role.



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