Director of Spa - Napa, United States - Silverado Resort and Spa

Silverado Resort and Spa

Verified Company

Napa, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SALARY RANGE:
$120,000-$130,000 DOE. The Spa Director is responsible for the overall operations of the health club, including maintaining high standards in spa services and operations, and maximizing profitability.

Essential Functions

Must adhere to the company's Service culture 4 Keys to creating guests for life.
Must align with KSL's TBO Strategy and focus on recruiting and retaining top talent.
Must participate in all resort required meetings and trainings.
Focuses on Unifocus guest scores and ensures the feedback is addressed in a timely manner.
Maintain and increase Spa revenue.
Monitor and control departmental expenses and payroll.
Maintain highperformance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with departments to create unique events and promotions for the resort guests and members.
Participate in the development and oversee the implementation of the spa operating budget.
Maintain knowledge and understanding of each program area and see that programs are continually updated accordingly.
Research and develop new spa treatments and programs to create new packages.
Conduct regular formal spa staff meetings for purpose of informing, training and inspiring staff.
Monitor and maintain the cleanliness and orderliness of the spa facility.
Establish and pursue the mission and vision of the Spa.
Forecast for revenue, payroll expenses, and all other expenses.
Order equipment and supplies and maintain inventory control for all spa areas.
Plan and coordinate evening seminars/presentations to guest on spa related topics.
Recommends special projects/promotions and executes them as directed by the General Manager/VP.
Perform daily walkthrough inspections and weekly written inspections and followup.
Oversees ongoing development and positioning of Spa offerings in terms of overall concept, brand positioning, latest treatments & menu offerings.
Participate in overall hotel/resort decisions as a member of the Executive Committee.
Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
Perform other duties as requested by management.

Work Conditions and Schedule

The scope of the position may sometimes require a work week over 40 hours, including nights, weekends and holidays.
Weekend and holiday availability is required as well as flexibility with work schedule.

Medium work

Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Standing and walking for extended periods of time may be required.
Must be able to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, and kneeling, lifting, pushing, pulling.