Customer Service - Fort Indiantown Gap, United States - NovaWorks

NovaWorks

Verified Company

Fort Indiantown Gap, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the material management industry. Through our scalable platform solutions, we tackle challenges in consumer goods and material returns worldwide, connecting all stakeholders within the reverse logistics value chain. Our goal is to generate the maximum value from recyclable goods by optimizing return processes. We work with manufacturers, retailers, and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.

Our vision is to save important resources through sustainable circular economy and create a better planet for future generations.

What to expect with us:

You will be the main point of contact for our customers and handle all incoming phone and written inquiries from customers
You will handle after-sales processes and take care of customer complaints
You will advise our customers on individual products and provide recommendations
As a valuable team member, you will contribute ideas to continuously improve our processes
You will work closely with your team and other teams (e.g. sales)

Who you are:

You have a friendly demeanor and can handle people well
You always have an answer to inquiries and handle our customers' concerns with empathy
You can keep a cool head even in challenging situations
You are characterized by