Commercial Account Specialist - Allentown, United States - TruGreen Limited Partnership

TruGreen Limited Partnership

Verified Company

Allentown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

100760

764 Roble Rd, Allentown, Pennsylvania 18109

TruGreen is committed to providing personalized attention for our associates.

We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals.

We continuously strive to make TruGreen an employer of choice and "a great place to work"

Responsibilities

1. Places telephone calls to handle all aspects of commercial customer accounts.

Maintains customer database through accurate and timely data entry.
Answers inquiries, resolves problems, promotes and sells products/services.
Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
Creates and reviews commercial service agreements.
Follow up on commercial customers during renewal.
Facilitates commercial growth through outbound calls to customers and prospects.
Contact customers regarding outstanding balances on commercial accounts.
Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
Handles day to day account activities for commercial customers.
Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.
Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Education and Experience Requirements

High school diploma/GED required. Associate's degree preferred.
23 years of customer service experience required
Experience resolving escalated customer service issues required

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities

Occasionally required to:

Lift or move up to 25 lbs
Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._

Pay Ranges:
$31, $58,865.00

TruGreen performs pre-employment testing.