First Level Support approx. - Meeteetse, WY, United States - Titan Industries

Titan Industries

Verified Company

Meeteetse, WY, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Meeteetse, WY

FIRST LEVEL SUPPORT CA € (M/W/D)

Your Benefits:

Central location and easily accessible by public transportation
Numerous parking options nearby
Employment in a corporation, but still mediumsized
Training program
Permanent employment with job security
Employee discounts and bonus programs
Home office and flexible working hours (team agreement)
Health promotion program

Your Job:

You are responsible for handling disruptions and user inquiries via telephone, email, and ticket system.

As a "fox," you always search for solutions and know how to pass tricky requests on to the second-level support.

Because you like things to be precise, you enter all necessary data and documents into the modern ticket system. To prevent the same error from happening again, you store your successes in the database to help other colleagues.

Your Profile:

Completed education, ideally in IT, but not a must
Good commercial and SLA knowledge
Mandatory experience in support
Solution and customeroriented mindset
Very good German language skills in spoken and written form

Your New Employer:

Do you want to support your colleagues (m/w/d) in IT administration? Process user inquiries and still make a difference instead of just forwarding everything? Then we should get to know each other

For our client, an established company that offers crisis-proof and future-oriented jobs, we are looking for you as a