Imaging Department Scheduler - San Diego, United States - Kaiser Permanente

Kaiser Permanente
Kaiser Permanente
Verified Company
San Diego, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Under indirect supervision, processes requisitions & contacts health plan members to schedule appointments for various exams in the Imaging Department such as Magnetic Resonance Imaging (MRI), Computer Tomography (CT), Fluoroscopy, Ultrasound, General Radiology & Mammography; provides thorough instruction, pre screens & responds to member's questions regarding preparations for exams per established guidelines; provides reception for designated area; performs cashiering functions as well as others duties required.


Essential Functions:

  • Upholds Kaiser Permanente's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws.
  • Customer Service: Is responsive to the needs of others by maintaining a professional behavior toward members & coworkers and creating a positive image for the department, as demonstrated by.
  • Willingness to take the initiative to resolve member issues.
  • Handling a high number of member contacts.
  • Dealing w/ customer complaints in a positive way.
  • Providing compassionate service.
  • Treating coworkers w/ respect and appreciation.
  • Fostering teamwork & thinking positively.
  • Identifies the impact of cultural diversity & lifestyle choices on patient condition & makes accommodations for such differences.
  • Demonstrates competency & understands the overall operational functions of the department to include all reception duties & cashier functions.
  • Demonstrates personalized service to each member checking in.
  • Greets member properly & courteously w/ eye contact & a pleasant expression & tone of voice.
  • Handles the check in process correctly including processing paperwork, proper additional forms & instructions to appropriate waiting.
  • Demonstrates ability to answer telephone calls from health plan members in a manner that is both helpful & sensitive to the needs of the patient.
  • Answers telephones & documents messages accurately & completely.
  • Demonstrates a clear understanding of physician schedules & assignments & conveys accurate information regarding department administration.
  • Demonstrates accurate skill when cashiering to include knowledge of close out procedure, billing, copayments & fees.
  • Consistently handles member (either checking in or on the telephone) in a timely manner.
  • Demonstrates competence & understands the overall operational function of the department to include scheduling of patient appointments by telephone, mail or in person utilizing OPAS.
  • Demonstrates skill in scheduling appointments to include entering the slot letter associated w/ the accepted appointment date/time; entering accurate target date & entering proper remarks associated w/ the appointment.
  • Demonstrates skills required for canceling appointments.
  • Demonstrates knowledge & competency described in the Service Representative Criteria Manual dated 199
  • Effectively instructs member of all or any preparation for procedure.
  • Consistently handles member (either checking in or on the telephone) in a timely manner.
  • Consistently meets the standards for answering incoming calls (appointment center) set by the department average.
  • Age Specific Criteria: Demonstrates an understanding of the cognitive, physical, emotional & chronological maturation process in delivery of services to patients of the age group served.
  • Assume other activities & responsibilities from time to time as directed.

Basic Qualifications:

  • One (1) year customer service/reception experience.
  • Experience w/ OPAS or other appointment scheduling systems.
  • Experience working in a medical setting.
  • Experience using multi line telephones.
  • Familiarity w/ computers & other office machines.

Notes:


  • Prefer Spanish speaker.
  • Shifts, hours, and/or locations may vary based on operational need.

PrimaryLocation :
California,San Diego,Zion Medical Center

HoursPerWeek : 1


Shift :
Day


Workdays :
Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 07:30 AM

WorkingHoursEnd : 04:00 PM


Job Schedule :
Call-in/On-Call


Job Type :
Standard


Employee Status :
Regular


Employee Group/Union Affiliation :
B09|OPEIU|Local 30


Job Level :
Entry Level


Job Category :
Administrative & Support Services

Department :
ZION MEDICAL CENTER - Sonography-Day - 0806

Travel :
Yes, 25 % of the Time
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