A customer care employee is a person who works in a company or organization and is responsible for providing assistance and support to customers. This can include answering questions, resolving issues, and ensuring customer satisfaction - Lakeshire, MO, United States - Neptune Enterprises
Description
Job Description
Customer Care Representative
Customer Care Responsibilities:
- Independently respond to product and orderrelated inquiries from external and internal customers
- Develop and improve relationships with external and internal customers
- Assist in selecting the right product for their application and identifying potential sales opportunities, as well as contacting the appropriate sales representative
- Independently check offer and delivery times for quotes and orders
- Handle complaints
- Collaborate closely with other departments
- Analyze customer requests, inquiries, or problems using established procedures
- Identify and report any cases of customer problems, potential sales inquiries, and system deficiencies that cannot be immediately resolved to the supervisor(s) and sales representative(s) and/or sales management
- Document and archive documents according to company policies
- Responsible for ensuring customer satisfaction and profitability of the company while adhering to department and company policies
- Assist with various additional tasks and projects within the Customer Care department
Skills and Qualifications:
- Minimum Bachelor's degree or completed commercial training
- Minimum 3 years of experience in technical sales support
- Good software skills in MS Office
- Excellent communication skills
- Strong customer/service orientation and selfmotivation
- Reliable
- Independent and wellstructured work style
- Willingness to be flexible
- Excellent language skills in German and English, additional language skills are welcome
How to Apply:
Please send your cover letter and resume to
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