Russian Coordinator - Brooklyn, United States - Benevolent Home Care

Benevolent Home Care

Verified Company

Brooklyn, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benevolent Home Care is a compassionate and dedicated provider of personalized home care services, committed to enhancing the quality of life for individuals in need of care and support.

With a team of highly trained and compassionate caregivers, we strive to create a warm and nurturing environment that promotes independence, dignity, and overall well-being.

The Russian Coordinator at our home care agency plays a vital role in facilitating communication and coordination between clients, caregivers, and the administrative team.

This position requires fluency in both English and Russian, as well as a strong understanding of cultural nuances to ensure effective communication and high-quality care for Russian-speaking clients.

The Russian Coordinator is responsible for managing client relationships, coordinating caregiver schedules, and providing essential support to both clients and caregivers.

Responsibilities:

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Client Management:

Establish and maintain strong relationships with Russianspeaking clients and their families.
Conduct initial assessments to understand the specific needs and preferences of clients.
Regularly communicate with clients to address concerns, provide updates, and ensure satisfaction with our home care services.

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Caregiver Coordination:

Schedule and coordinate caregiver assignments for Russianspeaking clients based on their individual needs and preferences.
Ensure that caregivers are appropriately matched with clients, considering language proficiency, cultural sensitivity, and specific care requirements.
Provide ongoing support and supervision to caregivers, addressing any concerns or challenges they may face while providing care.

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Translation and Interpretation:

Serve as a translator and interpreter for clients and caregivers when needed.
Translate written materials, such as care plans, instructions, and communication documents, between English and Russian.

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Cultural Sensitivity:

Foster a culturally sensitive and inclusive environment for both clients and caregivers.
Provide cultural competency training to caregivers to enhance their understanding of the unique needs and preferences of Russianspeaking clients.

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Documentation and Reporting:

Maintain accurate and uptodate records of client assessments, care plans, and caregiver assignments.
Generate reports on client satisfaction, caregiver performance, and other relevant metrics.

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Problem Resolution:

Address and resolve any issues or conflicts that may arise between clients and caregivers.
Collaborate with the administrative team to find effective solutions to challenges and improve overall service quality.

Qualifications:

Fluency in both English and Russian (written and spoken).
Previous experience in a coordinating or customer service role, preferably in the home care industry.
Knowledge of cultural nuances and the ability to navigate language barriers effectively.
Strong organizational and communication skills.
Ability to work independently and collaboratively in a fastpaced environment.
Proficiency in translation and interpretation.

This job description is a general outline of the responsibilities and qualifications typically associated with the position of a Russian Coordinator in a home care agency.

Specific duties and requirements may vary based on the organization's needs and policies.

Pay:
Up to $28.00 per hour

Benefits: