Guest Services Representative I - Milwaukee, United States - Discovery World

Discovery World
Discovery World
Verified Company
Milwaukee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title/Position:
Guest Services Representative I

  • Reports to: Senior Manager of Guest and Member Engagement
- _Status: Part-time_

- _Schedule: Sunday-Saturday, 8:45 AM-4:15PM, up to 28 hours/week._

- _

Pay Rate:
$13.00/hour_


JOB SUMMARY:


ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Maintain highest level of customer service.
  • Operating and maintaining exhibits; powering exhibits on and off, troubleshooting, reporting trouble tickets, upholding exhibit readiness and presentation.
  • Speaking in front of large and small diverse groups, addressing all guests with respect and enthusiasm.
  • Engage customers in exhibitrelevant dialogue.
  • Practice informal science education techniques based on team training.
  • Ensuring the cleanliness of exhibit areas.

WORK ENVIRONMENT:

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination and finger dexterity (such as keyboarding, machine operation, etc.): part of the workday.
  • May be required to lift objects up to 30 pounds: rarely
  • May be exposed to physical occupational risks (cuts, burns, exposure to toxic chemicals, etc.): rarely
  • May be exposed to a physical environment which involves dirt, odors, and noise, weather extremes, and/or similar elements: rarely
  • The normal setting for this position is: Museum Exhibits

Qualifications:


JOB QUALIFICATIONS:

The requirements listed below are representative of the qualifications necessary to perform the job.


_Education and Experience_:


  • High School Diploma or equivalent.
  • Minimum 23 years previous customer service experience in a museum or hospitality setting is preferred.

_Other Knowledge, Skills, or Abilities_:


  • Experience using inquirybased approaches to learning.
  • Experience giving tours or presentations in an educational setting.
  • Previous work in a museum or cultural institution setting is preferred.

POSITION DEADLINE:

Open until filled.
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