Inbound Call Center Representative - Phoenix, United States - Maatco Ltd

Maatco Ltd
Maatco Ltd
Verified Company
Phoenix, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Representative.

As an Inbound Call Center Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries with professionalism and empathy.


Responsibilities:


  • Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
  • Up sell products or services to customers when appropriate
  • Communicate effectively and professionally with customers to resolve issues or concerns
  • Provide accurate and detailed information to customers regarding products, services, and promotions
  • Collaborate with team members to achieve individual and team goals
  • Follow call center scripts and procedures to ensure consistent service delivery

Qualifications:


  • Previous experience in sales or customer service is preferred
  • Excellent communication and interpersonal skills
  • Strong phone etiquette and active listening skills
  • Ability to handle challenging situations with professionalism and empathy
  • Strong problemsolving skills and attention to detail
  • Ability to multitask and work effectively in a fastpaced environment


If you are passionate about providing exceptional customer service and have the necessary qualifications, we would love to hear from you.


Pay:
From $38,875.00 per year


Benefits:


  • 401(k)
  • Onthejob training
  • Paid time off
  • Parental leave

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Inperson

Ability to Commute:

  • Phoenix, AZ preferred)

Work Location:
In person
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