Team Lead Customer Care - Rockville, IN, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Rockville, IN, United States

2 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Responsibilities:


As a Team Lead Customer Care (all genders) in Rockville, IN, you will be responsible for both our Quality Management and Training in the Customer Care department, leading a team of three Quality Managers and three Coaches as a unit.

You will set the standards for the entire Customer Care department in terms of quality.

  • Setting the quality framework for customer care in accordance with business goals and objectives
  • Leading projects to further develop quality standards and calibration at all locations
  • Initiating measures for crossfunctional collaboration to identify and improve process, knowledge, and competency gaps
  • Creating and analyzing reports for the Head of Customer Care and management

Requirements:


  • Several years of professional experience in customer service and quality management, as well as relevant leadership experience
  • Expertise in quality management and project management
  • Strong conceptual approach and comprehensive knowledge in the areas of training and coaching
  • Confident, assertive, and empathetic, with the ability to motivate your team
  • Excellent analytical skills and proficiency in MS Office

What we offer:


  • Your opportunity: From day one, you will have your own responsibilities and challenging tasks
  • Your working conditions: A highly modern, representative office at Potsdamer Platz and short decisionmaking processes through direct collaboration with management
  • Your development: In addition to intensive training in our internal workflows and processes, you will have the opportunity to shape your learning curve and development independently
  • Our promise: Transparency,
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