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Customer Service Lead - Atlanta, United States - TBI Airport Management
Description
Job Description Job Description Description:
Customer Service Lead Agent Reporting to: Supervisor on
Duty Location:
Hartsfield-Jackson International Airport Atlanta, GA
General Responsibilities:
The Lead Agent is responsible for assisting the Supervisor(s) in assigned department with daily operations.
The Lead Agent is responsible to ensuring our Agents are delivering the highest level of service to both our internal and external customers.
Major Responsibilities and Functions:
Working Conditions:
Physical Effort:
Majority of time will be walking the concourse supervising the work of the Agents. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for extended periods of time are required throughout the course of daily activities.
Mental Effort:
Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions.
It also requires a genuine willingness to assist people with a wide range of requests and needs, including individuals with disabilities.
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