Technical Support Analyst - Franklin, United States - NeoLink Services

NeoLink Services

Verified Company

Franklin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Job Description:

Training:

Initial training period of 7 weeks is required with hours 8:00 AM 4:30 PM, Monday thru Friday.
Permanent shifts will begin upon completion of Training.
Shifts will be assigned based on the requirements of the Job Posting.

Details of Position:

Requirements:

Associate degree or equivalent work experience is preferred.
High School Diploma or GED required.
Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.
Experience with using and supporting MS Office and Outlook is recommended.
Background in a multichannel environment is recommended.
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
Includes exemplifying a professional image that supports the vision of future service and the ability to provide multichannel support in a rapidly changing tech landscape.
Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.
Strong verbal and written communication skills, including ability to quickly build rapport and create a distinctive client experience.
Strong analytic skills and ability to solve problems.
Initiative and motivation to include willingness to share feedback to drive process improvement.
Keen attention to detail including proficiency in clear and understandable ticket documentation.
Ability to adapt to changing needs of the business.