1st Level Supporter - Mays, IN, United States - Emerald Enterprises

Emerald Enterprises
Emerald Enterprises
Verified Company
Mays, IN, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

AKKA & Modis, now Akkodis, is a global leader in technology and digital solutions in the Smart Industry and is one of the leading providers.

With over 50,000 engineers and digital experts in 30 countries, we support our customers and partners worldwide in the fields of Life Sciences, IT, and Digital Engineering.

We are looking for talented individuals who, together with us, drive innovation and digital transformation on an equal footing for an intelligent and sustainable future.

Our employees are our top priority and we believe in being able to achieve a lot together.

This is also confirmed by Modis' third place as the best employer in Germany 2021 in the consulting and consulting sector.


Is IT support your passion? Are you always the first point of contact for IT problems, even in your personal life? Then convince us with your expertise and join us in Düsseldorf as a 1st level supporter (m/f/d).


What you will achieve with us:

  • You are responsible for user support in the client area as part of 1st level support according to ITIL standards
  • You take care of the fast, reliable analysis and resolution of disruptions in the IT infrastructure via telephone and remote maintenance
  • You classify, prioritize and escalate all system disruptions and document the process in the ticket system
  • You also work on optimizing IT service processes

What you bring with you:


  • You have completed an IT training
  • Ideally, you have experience from the
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