Software Service Management refers to the process of managing and maintaining software services, including planning, implementation, monitoring, and support. This includes tasks such as software installation, updates, troubleshooting, and ensuring the smooth functioning of software systems - Twilight, United States - Velocity Enterprises

Velocity Enterprises
Velocity Enterprises
Verified Company
Twilight, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

beBee Recruiter
Description
Responsibility for the service package and its management throughout the entire lifecycle


  • Responsibility for the costs of the service package, including conducting cost and quantity-based planning and forecasts
  • Continuous development and optimization of the service package within the framework of CSI measures and in accordance with new requirements
  • Deriving strategic goals for the service package from overarching strategies and implementing corresponding measures
  • Ensuring compliance with agreed service parameters (service level, operational level) and the cost-effectiveness of service delivery
  • Participation in committees of the German Armed Forces (e.g. FAG, AG) and contribution to the implementation of the BWI-wide sourcing strategy
  • Completed studies in the IT field or a comparable education
  • Approximately 6 years of professional experience in IT service management and experience in the technical leadership and management of virtual teams
  • Very good knowledge of software deployment on client-based systems
  • Holistic view and a strong understanding of end-to-end service responsibility and service provision, ITIL certification advantageous
  • High sense of responsibility, proactive and customer-oriented approach, decisiveness, and good communication skills
  • As the primary digitalization partner of the German Armed Forces, we enable and support in times of peace, crisis, and war
  • You will be involved in innovative digitalization projects and work closely with manufacturers (e.g. Cisco & Microsoft)
  • BWI offers
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