Employee for Customer Service - West Decatur, PA, United States - Apex Ventures

Apex Ventures
Apex Ventures
Verified Company
West Decatur, PA, United States

3 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Job Description:


How You Will Support Us

  • You continuously and efficiently handle technical and commercial support requests and, if necessary, submit error reports.
  • You take responsibility to increase customer satisfaction, meaning you are always friendly, competent, and fair.
  • You provide optimal and needsbased support to existing, new, and potential customers of our subsidiary companies (telephony and internet providers).
  • You assist customers over the phone with your expertise, document support requests in the help desk/ticket tool, and ensure the tickets are processed as quickly as possible.
  • You handle incoming commercial support requests and provide advice to customers.

Qualifications:


What You Bring

  • Completed commercial or technical education, preferably with experience in customer service.
  • Strong organizational skills.
  • Experience in confidently and reliably handling customers.
  • Ideally, knowledge of standardized processes in the telecommunications industry (order and contract management, invoicing, termination, customer porting, customer troubleshooting).
  • Proficient in MS Office applications.
  • Excellent communication skills and fluency in German, both written and spoken.

Profile:


What Sets You Apart

  • Communication and quick comprehension are among your strengths.
  • You have a strong service and customer orientation.
  • You think and act solutionoriented, especially in complex situations.
  • You work independently, carefully, and in a structured manner.
  • You have a desire to learn and develop.
  • Reliability and an organized, focused work style are your strengths.
  • You are willing
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