Service Advisor - Hawthorne, United States - LAcarGUY

LAcarGUY

Verified Company

Hawthorne, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Service Advisor - Express

Subaru Pacific

Are you passionate about the automotive industry and enjoy providing exceptional customer service? Looking to kickstart your career at a rapidly expanding Subaru dealership in Southern CA? This is the perfect opportunity We welcome individuals with retail experience from places like AutoZone, Pep Boys, O'Reilly's, and more to bring their skills to our dealership.

Responsibilities

The Service Advisor - Express is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors - Express serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Help to identify mechanical problems with factfinding questions and performing and interactive visual inspection arranging road test if necessary.
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Follow the progress of service repairs and provide customers with timely updates.
Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

_Retail Experience Welcome:
We invite those with retail experience (AutoZone, Pep Boys, O'Reilly's, etc.) to bring their skills to the dealership environment.
_

Minimum 1 year of previous experience as a Service Advisor
Express preferred
Valid driver's license and acceptable driving record
Strong communication and interpersonal skills.
Dedication to delivering exceptional customer service.
Excellent oral and written communication skills.
Ability to thrive in a fastpaced, customerfocused environment.

Benefits

Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & PTO
Paid Life Insurance
401(k) Retirement Plan & MORE

Compensation

The estimated hourly pay range for this position is $18.00 to $22.00 plus bonuses and commission based off performance.
Employees in this position will primarily be paid bonuses and/or commissions based on performance but will also be paid hourly for nonsales work and for rest periods.
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual compensation offer will consider a wide range of factors to include location, experience, and performance/productivity._

Hiring Requirements