-
Senior Service Advisor
6 days ago
Route 128 Honda Reading, United StatesJob Description · Job DescriptionWhat sets Route 128 Honda apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated company, we believe in our people and in serving our clients.Route 128 Honda hires excepti ...
-
Service Advisor
3 days ago
Seidel Hyundai Reading, United States**SERVICE ADVISOR - Reports to Service Manager**: · ***Qualifications** · **Other****: · Ability to read and comprehend instructions and information. · Professional personal appearance. · Excellent communication skills. · Ability to meet company's production and quality standards ...
-
Automotive Service Advisor
4 days ago
Tom Masano Auto Group Reading, United StatesJob Summary: · We are a local family-owned business with the most unique automotive facility in the country. We are seeking an experienced Automotive Service Advisor with excellent customer service and communication skills to join our team and deliver exceptional service to our c ...
-
Service Advisor
3 days ago
Optimum RV Florida Pottstown, United StatesOptimum RV, a growing full-service RV Dealer, is seeking a Service Advisor. · Summary: · Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment ...
-
Service Advisor
1 week ago
Optimum RV Florida Pottstown, United StatesOptimum RV, a growing full-service RV Dealer, is seeking a Service Advisor. · Summary: · Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment. ...
-
Service Advisor
2 weeks ago
Patriot Buick GMC of Boyertown Gilbertsville, United StatesDo you have service advisor experience and are looking for a new place to call home? · Do you have automotive sales experience as desire to transfer your skills to in house sales? · Have your worked in retail and exhibited unreasonably outstanding customer service? · If you an ...
-
Service Advisor
1 day ago
Transteck, Inc Jonestown, United StatesJob Description · Job DescriptionTransteck, Inc has an immediate opening for a Service Advisor at our Freightliner of Lebanon dealership located in Jonestown, PA. If you possess the skills and experience we are looking for please apply below and you will be contacted by one of ou ...
-
Service Advisor
1 week ago
Transteck, Inc Lancaster, United StatesTransteck, Inc has an immediate opening for a Service Advisor at our Freightliner of Lancaster dealership located in Lancaster, PA. If you possess the skills and experience we are looking for please apply below and you will be contacted by one of our hiring managers. · Descriptio ...
-
Service Advisor
3 weeks ago
Vinart Dealerships Emmaus, United StatesJob Description · Job DescriptionCompany Description: · Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle ...
-
Service Advisor
2 weeks ago
Vinart Dealerships Emmaus, United StatesJob Description · Job DescriptionCompany Description: · Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle ...
-
Automotive Service Advisor
16 hours ago
Outten Motors, LLC Hamburg, United StatesJob Description · Job DescriptionJob Summary · Our automotive shop is growing, and Outten Chrysler Dodge Jeep Ram in Hamburg is seeking Service Advisors to assist our clients and offering a sign-on bonus. As the face of Outten CDJR, you'll greet customers who need repairs and ser ...
-
Automotive Service Advisor
3 days ago
Bobby Rahal Automotive Group - Mechanicsburg Ephrata, United StatesJob Description · Job DescriptionABOUT THE AUTOMOTIVE SERVICE ADVISOR ROLE · Bobby Rahal Lexus of Lancaster County is seeking to add a Service Advisor with at least one year of experience to our team. In this position, you field phone calls from clients who have general questions ...
-
Service Advisor/Writer
2 weeks ago
Pine Hill Trailers Gordonville, United StatesJob Description · Job DescriptionService Advisor/Writer · Gordonville, PA · Play a significant role in scheduling the service department for Pine Hill Trailers · Communicate with customers via phone, text, or email to understand the service needed & their schedule · Schedule jo ...
-
Automotive Service Advisor
16 hours ago
Scott Honda Of West Chester West Chester, United StatesJob Description · Job DescriptionLooking for Top Advisors · If you're the best in your store, we're looking for you At Scott Honda we have a long history of being at the top of our game and we're looking to add to our President's award winning team. Full array of benefits, 401K w ...
-
Service Writer/Advisor
20 hours ago
Best Line Equipment Allentown, United StatesBest Line Equipment is currently seeking a Service Writer/Advisor at our Allentown, PA location. As a Service Writer/Advisor, you are responsible for assisting in the internal operations of the Service Department, promoting efficiency and productivity, reporting directly to the S ...
-
Automotive Service advisor
1 week ago
Acura of Limerick Limerick, United StatesJob Description · Job DescriptionWe are seeking a Service advisor with or without experience to join our team We will train the right candidates. You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsib ...
-
Client Services Advisor
4 days ago
Care Advantage Inc. Corporate Chesterfield, United StatesJob Description · Job DescriptionClient Services Advisor Inside Sales · **Daytime Hours Mon-Fri (Business Hours) ** · As Care Advantage grows and our incoming inquiries increase to a significant number, we have crafted an intake process that allows us to qualify and identify need ...
-
Assistant Service Advisor/Porter
1 week ago
Buckeye Honda Lancaster, United StatesAt Buckeye Honda, we strive to make every customer a customer for life. · Our Ohio dealerships have been proudly serving the Lancaster & Columbus areas for many years. · Are you looking for a job that combines competitive pay with good culture? Are you passionate about deliverin ...
-
Express Service Advisor
3 weeks ago
Steve Moyer Subaru Leesport, United StatesAs an Express Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers so a positive attitude is required. From greeting vehicle owners on the drive line to explaining the repair process, our Express Servic ...
-
Automotive Dealership Service Advisor
2 weeks ago
John Kennedy Ford Pottstown Pottstown, United StatesJob Description · Job DescriptionJohn Kennedy Ford in Pottstown is currently seeking a qualified and experienced Service Advisor to join our service team. This is a rare opportunity to join our service advisor team. We handle a high volume of service business on a weekly basis, a ...
Service Advisor - Reading, United States - Seidel Hyundai
Description
SERVICE ADVISOR - Reports to Service Manager Qualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Sell dealership products and services to each and every customer in the sales drive and by telephone, internet or other contact, regardless of whether the customer is seeking service or repairs under warranty.
Determine costs and completion date. Communicate expected repair time to customer.
Coordinate with the Service Manager to set and meet sales quotas and goals, with respect to average dollars per Repair Order and Penetration percentage on sales.
Introduce customers to products and services not offered through warranty and/or pre-paid service plans and ask for their commitment to purchase.
Utilize time effectively in meeting the customer's needs and soliciting sales.
Consistently use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items.
Make sure that customers are aware of the features and benefits on all products and services you are selling.
Consistently use established procedures to complete all sales and repair papework correctly and on time.
Effectively use the computerized system, keeping it current and meeting profit goals.
Actively develop prospects.
Demonstrate to the customer the advantages of products and services compared to other brands and dealerships.
Effectively cross sell accessories, additional parts, products, repair service, and miscellaneous offerings such as dent/ding repair, windshield repair, wiper blades, tires, etc.
Be polite and friendly and greet customers promptly. Consistently follow the sales process.
Verify that customers are qualified for their wants, needs, and ability to buy.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty in order to sell future business and maintain an ongoing sales relationship with the customer.
Ensure that customers receive consistent treatment by always following the documented procedures.
Conduct telephone transactions courteously and promptly.
Utilize a consistent quotation process for sales.
Consistently contact customers by means of tickler files, mailing lists and personal follow up to promote additional sales and customer satisfaction.
Determine costs and completion date. Communication expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the Service Department Manager, work to establish and maintain an effective and proficient Service Department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders (sales documents) for warranty, customer paid, and internal repair.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
Be Polite and friendly and greet customer promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of this position. The Dealership reserves the right to modify this job description at any time with or without notice
