Telephone service advisor - Conneaut, OH, United States - Titan Industries

Titan Industries

Verified Company

Conneaut, OH, United States

3 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Your work environment

The job market is constantly changing, and it is our responsibility to keep up with it.

We recognize trends, take initiative with colleagues, companies, and politics, and most importantly, help people advance and support them in their careers.

Become part of the largest network in the job market, the Federal Employment Agency.

We bring people and work together.

For this, we provide job placement and counseling services for job seekers, support companies in their search for employees, and offer many other services.

The telephone service advisors in the Service Center of the Federal Employment Agency are the first point of contact for customers and play a crucial role in shaping the image of the Federal Employment Agency in the public eye.

Join our team and provide a diverse service with telephone customer contact.

Your tasks and responsibilities

You answer incoming calls (inbound calls) and provide information on topics such as job and apprenticeship search, unemployment, and application and benefit matters in the field of the Social Code II.

You clarify and process customer inquiries with medium difficulty (e.g. providing information on benefits without discretionary authority) in the field of the Social Code II.
You also handle administrative and organizational tasks, such as updating data records or scheduling appointments (e.g. for a counseling session).
By processing incoming inquiries through the online channels of the job centers (e.g. eService, mailbox messages, contact form), you significantly contribute to a smooth workflow.
You call customers back for follow-up questions or at their request (