- Provide accurate information regarding products, services, and policies.
- Assist customers with product support, troubleshooting, and technical issues.
- Process orders, returns, and exchanges according to company policies and procedures.
- Maintain a high level of knowledge about company products, services, and promotions.
- Follow call center scripts and protocols to ensure consistency and quality of service.
- Meet or exceed individual and team performance targets, including call quality and customer satisfaction metrics.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Collaborate with other departments to resolve customer issues and improve processes.
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills and familiarity with CRM software.
- Positive attitude and willingness to learn and adapt.
- Ability to work independently as well as part of a team.
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Call Center Representative
2 weeks ago
Percepta House Columbus, United StatesJob Title: Call Center Representative · Job Summary: · We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving ...
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Call Center Representative
1 week ago
Russell Tobin Columbus, United StatesPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact ...
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Solutions Center Representative
3 weeks ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Solutions Center Representative. This is a 05+ Monthscontract opportunity with long-term potential and is located in Columbus, OH(Onsite).Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $1 ...
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Call Center Representative
6 days ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a Colleg ...
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Call Center Representative
6 days ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a Colleg ...
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Call Center Representative
4 days ago
A-Line Staffing Solutions Franklin, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Call Center Representative in Franklin, TN. The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. · Call Center Repres ...
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Call Center Representative
4 days ago
A-Line Staffing Solutions Franklin, United StatesJob Description · Job DescriptionA-Line Staffing is now hiring Healthcare Customer Service Representative in Franklin, TN. The Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hour ...
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Solutions Center Representative
1 week ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Solutions Center Representative - Bilingual. This is a 12+ Months contract opportunity with long-term potential and is located in Grandview Heights,OH . Please review the job description below and contact me ASAP if you are interested. · Job ID: · ...
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Solutions Center Representative
2 days ago
Pyramid Consulting, Inc Columbus, United StatesImmediate need for a talented Solutions Center Representative. This is a 12+ Months contract opportunity with long-term potential and is located in Columbus (Remote). Please review the job description below and contact me ASAP if you are interested. · · Job ID: · · Pay R ...
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Representative, Solutions Center
1 week ago
Nationwide Private Client Columbus, United States Full timeAre you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our custom ...
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Call Center Representative
1 week ago
Improveit Home Remodeling Columbus, United States34-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is dr ...
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Call Center Representative
1 day ago
Improveit Home Remodeling Columbus, United StatesJob Description · Job Description34-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. · This is an on-site role for the person who wants to grow their Sales career and their income. · We are seeking a highly motivated ...
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Command Center Representative
5 days ago
LAZ Parking Midwest, LLC Columbus, United StatesJob Description · Job DescriptionJob Details: · Title: Customer Service Representative · Pay: $16.00/hour; non-tipped · Location: NRI Columbus, Ohio · Shift: Full-time Monday through Friday, Noon until 8 pm, and weekend coverage as needed · The Spirit of the Position: · The Cus ...
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Call Center Representative
1 week ago
Improveit Home Remodeling Columbus, United StatesJob Description · Job Description34-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. · This is an on-site role for the person who wants to grow their Sales career and their income. · We are seeking a highly motivated ...
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Medical Call Center Representative
3 weeks ago
Family Allergy & Asthma Columbus, United StatesJob Type · Full-time · Description · Family Allergy & Asthma is seeking a friendly and service-driven Call Center Representative to join our dedicated team in the Contact Center. As a vital member of our organization, you will play a key role in providing exceptional customer s ...
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Sales - Solutions Center Representative
1 week ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Customer Service Representative (Insurance and Financial Industry). This is a 04+ Months contract opportunity with long-term potential and is located in Columbus, OH(Onsite). Please review the job description below and contact me ASAP if you are inte ...
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Computing Concepts Inc Columbus, United StatesJob Description · Job DescriptionPreference for 1 of the following criteria: · • College Degree · • Previous contact center experience · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries. Calls will need to ...
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A-Line Staffing Solutions Franklin, United StatesJob Description · Job Description A-Line Staffing is looking for multiple Healthcare Call Center Representatives in Franklin, TNI. I have listed a Detailed Job Description along with Requirements for you to review. If you are interested please contact Brad Zidek at or by Email · ...
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Call Center Representative
1 week ago
West Point Optical LLC Gahanna, United StatesWest Point Optical Group · Company: West Point Optical · West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. · The website for Pearle Vision: · Job Description · The below Job Descri ...
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Call Center Representative
1 week ago
West Point Optical LLC Gahanna, United StatesJob Description · Job DescriptionWest Point Optical Group · Company: West Point Optical · West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. · The website for Pearle Vision: · Job Desc ...
Call Center Representative - Columbus, United States - Percepta House
Description
Job Description
Job DescriptionJob Title: Call Center Representative
Job Summary:
We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of incoming calls, including customer inquiries, product support, and general information requests. The ideal candidate is a great communicator with a passion for helping others and a strong desire to exceed customer expectations.
Responsibilities:
Requirements: