Resource & Referral Specialist - Elrc 18 - Philadelphia, United States - Public Health Management Corporation

Public Health Management Corporation
Public Health Management Corporation
Verified Company
Philadelphia, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers._

JOB DESCRIPTION:


RESPONSIBILITIES:


  • Responsible for timely response to client outreach received through direct family contact, referral from ELRC staff, and referral through community stakeholders.
  • Provide consistent and comprehensive information in community settings (and in personal family engagement) on OCDEL programs.
  • Meet individually with family clients to understand asserted goals, reported child care needs, and interest in/need for additional regional resources.
  • Assist families in accessing preferred external services (ex. Early Intervention, Home Visiting, Kindergarten registration, etc.) and in navigating agencyspecific intake/enrollment steps through service start.
  • Regularly bring family feedback to Family Services team to inform communication design and enhancements.
  • Attend periodic training to remain current on ELRC services, regional stakeholder services and resources, and organization/agency processes.
  • Promote Early Intervention Technical Assistance (EITA) resources when assisting families of young children expressing suspected developmental delays or disabilities and/or young children currently served by Early Intervention.
  • Understand applicants and clients and support their needs with community connections and "warm hand offs" to appropriate staff.
  • Develop relationships within ELRC team and providers in the community to foster selection of highquality early learning programs.
  • Complete program all requirements of assigned Family Services activities, responding timely to any/all inquiries, referrals and assistance to ensure an efficient, effective, and customerfocused operation.
  • Accurately conducts all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
  • Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.
  • Develop reports as necessary.
  • Additional duties as assigned.
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SKILLS:


  • Ability to help clients, community members, and colleagues' problem solve and achieve goals in a consistently friendly, informed manner
  • Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job
  • Strong oral and written communication skills
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Experience:


  • Experience with resource and referral and/or family navigation services specific to families in Philadelphia
  • Experience with early learning programs and/or needsbased services
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Education Requirement:


  • Associate degree preferred in Social Work, Human Services, Administration, or related field




PAY GRADE:
16

Non -Exempt

Experience:
Preferred

  • Experience with early learning programs and/or needsbased services
  • Experience with resource and referral and/or family navigation services specific to families in Philadelphia

Education:
Required

  • Associate or better in Social Work or related field

Skills:
Preferred

  • Critical Thinking

Behaviors:
Preferred

  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Team Player: Works well as a member of a group
  • Loyal: Shows firm and constant support to a cause
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