Customer Consultant - Pewaukee, United States - Career finder

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Verified Company

Pewaukee, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

We Energies, a subsidiary of WEC Energy Group, is seeking Part Time Customer Consultants at our Downtown Milwaukee campus and Pewaukee Care Center.

Job Summary:

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you
We Energies, a subsidiary of WEC Energy Group, is seeking
Inbound Customer Consultant's (Part-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Responsibilities:

The Part -Time Customer Consultant is responsible for:

Receiving all incoming gas, electric, and steam contacts from customers.
Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
Crossselling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
Perform special assignments as needed.
The Care Centers operate 24/7 to ensure customers have energy related solutions.
We offer a competitive salary, starting at $23.25/hour.
Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
Part Time hours consist of 30 hours a week, with the opportunity to work additional hours.

Tentative Start Date: 08/05/2024

Preferred Qualifications:

One year customer contact or call center experience preferred.
Computer experience is preferred.

Testing requirements:

Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills

Suggested Preparation:

Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting).

Practice answering questions about your experiences relating to the competencies.

End Date: 07/19/2024

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements