Ab Manager, Premier Client Onboarding - Chicago, United States - Allstate

Allstate

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Job Header:

SAP Job Title:
AB-SSAM-Team Ld I

Band:
C1

FLSA Status:
Exempt

Job Code:
Revised Date: 05/10/2023

Job Summary:

This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests.

This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service.

This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues.

This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas.

Key Responsibilities:

Lead a team of sales support team members.
Assist in communicating clear directives and focus areas from Senior Management down to your team.
Compile and provide territory reporting to Director.
Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
Assist in managing escalations within the team.
Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
Lead crossfunctional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various partners both internally and externally.
Assist Director in developing strategies for continuous improvement for the organization.
Identify areas of opportunity and lead the development and execution of improvements.
Support enhancements of standard operating procedures for service continuity for Sales Support.
Partner with crossfunctional business units to assess, define, and track productivity levels with an eye towards continuous improvement.
Actively engage to connect functions within the Sales Support area.

Supervisory Responsibilities:

This job has supervisory duties

Education and Experience:

3 or more years of related experience
Bachelor's Degree or equivalent experience

Certificates, Licenses, Registrations:

Professional designations such as CLU and ChFC are desirable

Functional Skills:

Assertive selfstarter with strong organizational skills
Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership
Excellent written and verbal communication skills. Must be able to interpret complex information, talk with customers and listen attentively
Exhibit a cando approach and aspire to excel in a fastpaced environment
Above average Microsoft Word, Excel, Power Point skills
Demonstrated ability to build/drive operational effectiveness and strong analytical and problemsolving skills
Ability to work on multiple projects and complete highquality work against strict and conflicting deadlines
Effectively build interpersonal relationship skills to establish working relationships with direct reports, peers and colleagues
Creative problemsolving and strong interpersonal skills and ability to embrace and respect the team culture approach

Notes: