Workflow Analyst - San Jose, United States - TikTok

TikTok

Verified Company

San Jose, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

About the team

Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users.

Workflow Management builds and optimizes moderation business processes, monitors performance, and continuously looks for areas to improve efficiency and maintain high standards of safety.

What will I be doing?

You are responsible for the internal business workflow optimization, optimize internal business processes by collecting and analyzing problems in business implementation;
You will build the workflow strategy, platform design, queue design to improve performance and efficiency in business;
You will promote the continuous and iterative development of strategy requirements through communication and cooperation with the relevant operation team, algorithm team, and R&D team;
You will monitor, and improve on the day and shortterm moderation performance through various, process and efficiency tactics.

Qualifications:

What should I bring with me?

You come with previous experience in an Operations role within a BPO / Social Media / Call center environment experience with Content Moderation / Safety would be an advantage;
You have great attention to detail comfortable using data to analyze performance and using insight to drive performance.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.#LI-Hybrid
Job Information
The base salary range for this position in the selected city is $ $97000 annually.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.

We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.

As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.