Client Implementation Specialist - Annapolis, United States - Crisis24

Crisis24

Verified Company

Annapolis, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.

Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

We are seeking someone who possesses the following qualities:

Exceptional ability to organize and prioritize tasks with mínimal supervision
Effective time management and adept problemsolving skills
Strong interpersonal skills, both verbal and written
Unwavering attention to detail coupled with outstanding organizational prowess
Capability to handle multiple projects concurrently
Proficiency in facilitation and presentation, ensuring clear communication
Proficiency in French and/or German is advantageous
Demonstrated passion for the business and industry, with a keen desire to master product and service knowledge
Confidence and assertiveness in approach
Dependable and responsible with an innovative mindset
Skilled in negotiation and adept at building rapport with customers
Proven track record of consistently delivering results within agreedupon timelines
Located in Annapolis, MD or Montreal, Quebec

What You Will Work On

Responsible for coordinating the onboarding and implementation of new products and services for select Crisis24 clients and other projects as assigned.
Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract.
Work directly with the client to obtain relevant information to perform the onboarding and signoff on any launch requirements.
Communicate significant issues or concerns to relevant internal stakeholders.
Ensure each client is kept informed of progress throughout the onboarding process and made aware of any issues/delays, promptly.
Facilitate the golive process of new clients to provide a seamless experience for Crisis24 and the client. The Client Implementation Specialist will also ensure any postlaunch support requirements are communicated as relevant.
Provide training to clients on how to use the system and educate them on postImplementation process flow and communication channels.
Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
Responsible for collecting and sharing key metrics and KPIs for assigned implementations.
Location: Annapolis, Maryland or Montreal, Québec preferred

What You Will Bring

Bachelor's degree required
2 to 5 years experience

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.