Account Administrator - Manchester, United States - HRC Total Solutions, LLC
Description
Join our dynamic team at HRC Total Solutions, LLC, a leading provider as a TPA of pre-tax benefits accounts and COBRA.
We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to grow, we are seeking a talented individual to join our Client Relations teamPosition Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an Account Administrator.
The account Administrator will play a crucial role in supporting our Account Managers with administration of client accounts and plans and ensuring accuracy and efficiency with tasks.
This position has the following schedule: Monday through Friday 8:00 am-5:00 pm.The rate of pay for this position is $ $20.00/hour based on experience
Training is onsite and then this position has the option to work remote, onsite or hybrid
Responsibilities:
- Process client documents, including plan renewals, midyear changes and terminations
- Assists in retaining and expanding existing client relationships through exceptional customer service
- Process and research cases and inquiries in Client Relations Queue
- Assist in processing and sending monthly renewal letters
- Enter renewals into CRM systems
- Educates Clients/participants on plans and services
- Prepare and send reports requested by Account Manager/Clients
- Assist with overflow of Customer Service call queue
Skills and Experience:
- Service oriented
- Strong initiative and resourcefulness
- Strong verbal and written communication skills
- Ability to learn and understand the plans and IRS regulations
- Proficient computer skills with ability to learn new software
Why Join Us:
At HRC Total Solutions, LLC, we offer a supportive work environment where your contributions are valued and recognized. You will have the opportunity to work alongside talented professionals who are passionate about what they do.
We provide competitive compensation and benefits:
- Medical
- Dental
- Vision
- Company paid Life
- Company paid STD
- Vacation time
- Paid Holidays
- Retirement Plan
- Plus a casual, familyoriented work environment
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