A Customer Support Specialist is a professional who provides assistance and guidance to customers in regards to a product or service. They are responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction - Groton, United States - Phoenix Industries

Phoenix Industries

Verified Company

Groton, United States

2 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Customer Support Specialist (m/w/d) – ERP Software for Large Laundries in Groton (Full-time)

About Us:

SoCom, a company of the Everfield Group, is a leader in providing innovative software solutions for the laundry industry. Our ERP software and associated app and web solutions are revolutionizing textile services by enabling fully digital, resource-efficient, and sustainable production and logistics. With over 350 customers in 18 countries, we are proud to be the market leader in the German-speaking region.

Job Description:

As part of our support team, you will assist our customers with questions about our software solutions over the phone or online and work together with your colleagues to solve more complex cases. For this reason, teamwork and knowledge sharing are very important to us.

As we now have over 350 large laundries worldwide as our customer base, good English skills are required.

Main Responsibilities:

Professional support for customer inquiries over the phone and online

Competent handling of product questions and technical support

Efficient processing of complaints

Active contribution to customer retention and ensuring long-term customer satisfaction

Careful maintenance of master data